Locked out of game

annettemarc wrote:

ink19810 wrote:
I just chatted with EA and they said 24 hours

I wonder if that's when the person who was helping you leaves for vacation. ;)

I cannot even IMAGINE how upset those customer service people must be at EA for CONSTANTLY putting them on the firing line. I mean, it's the job of customer service employees to deal with problems ... But one problem on top of the other, to the same customer base, and causing significant issues, and many problems tied to activities with deadlines? The Job From Hell.

Yes, that is a very, very bad cirlce to start running in..

Still can't get into my game. I also noticed that people can't visit me as well. If you visit a town and you get automatically booted to of your game, that person is locked out of their town. So please don't unfriend them, it's not their fault.

lolreallynext wrote:
or if anyone else has this problem just speak up so we know how big of a deal this locked out issue is

I don't think it's that huge of a problem. My fiance' was visiting friend last light and only got kicked out of 3 towns, mean only 3 of her 100 friends couldn't access their games. Since it's not very widespread, I can see EA taking a long time to fix it. I hope I'm wrong though.

Same problem as of yesterday (Thursday). Playing fine, visited friends too early so no FP, Milhouse on his first task then bam, locked out. Live chatted with EA for a couple minutes then they closed out the trouble ticket as resolved which it was not. Live chatted a second time and that ticket remains open and supposedly "elevated."

My wife has one friend (other than me) who also is locked out for a day or two longer. You visit and you are going to be booted from the game.

EA has fixed my town at least once before as well as my wife's town and a feeder town so eventually am sure there will be a fix

ShadyLady876 wrote:
I can't play since they took Easter away.

I get the spinning donut, and a message about device not saving/to sign in, over and over and over no matter what I do.

NOT HAPPY about the prospect of missing out on the Millhouse free skin from the episode tie-in.

I filed a ticket with EA, 48+ hours ago and 0 response.

At least they can add +1 to the bug reports!

It's good to place a ticket with EA when you have problems like this. It's good to establish a paper trail so if you don't get a limited time item you can prove it.

Snakeyees wrote:

tommy_b_easy wrote:
The app closes From the splash screen everytime

same problem here man it is not you its not your devices its EA crappy development team and QA

here is a thread the EA said to post and I would suggest you do it you might get free donuts out of it.

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/New-Update-With-Animation-Lag-EA-said-post-here/m-p/2786208#U2786208

Just to let you know, you and tommy are among several of my neighbors that make my game crash when trying to visit. I will not delete you :D

Another victim here, I haven't been able to play since the post-Easter update installed.

..... and I thought the Easter update was the pits...

Surfcitygal wrote:

Snakeyees wrote:

tommy_b_easy wrote:
The app closes From the splash screen everytime

same problem here man it is not you its not your devices its EA crappy development team and QA

here is a thread the EA said to post and I would suggest you do it you might get free donuts out of it.

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/New-Update-With-Animation-Lag-EA-said-post-here/m-p/2786208#U2786208

Just to let you know, you and tommy are among several of my neighbors that make my game crash when trying to visit. I will not delete you :D

I'm one of those neighbors

Thanks Surfcity

Still no response from EA after "elevating" the problem yesterday.
We shall see how many of my "friends" drop me

Figure my wife will give me one more day then I am OUT!! She does not hold back

Any word out there from anyone? I haven't even gotten a reply from EA yet and I still can't get into my game. Anyone initially locked out now able to get back in?