Locked out of game

yup just got my case resolved but I still cant play my broken game God I swear this is the smartest people on the planet there

Same here my case got resolved after only being told not to worry it will be resolved and I would not miss anything g from the tie in. I still can not get into my town so exactly how is my issue resolved?

Much like many of you here, I, too have been unable to access my account since the end of Easter update. I tried from other devices, deleted the app and reinstalled, and contacted EA live chat for assistance. The first person that assisted me apologized for my inconvenience, awarded me 5 donuts and directed me to post about my issue in the following forum:


http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-tapped-out-crashes-after-v4-8-1-update/td-p/2787558/highlight/false

After posting on the forum page, I received an email stating my case was closed. I initiated another live chat regarding the issue, again was apologized to for any inconvenience. This person actually took the time to look into my town and noted I was a premium player and awarded me 5 donuts and directed me to post information regarding my issue in the following forum:

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/New-Update-With-Animation-Lag-UPDATE-ON-FP-EA-SAID-POST-HERE/m-p/2786208

I inquired as to why there were two 'help' forums open for people who are experiencing the inability to access their game and I was assured there wasn't. I went on to explain how the person I spoke with the other evening directed me to a different area and asked how posting in multiple areas was going to expedite correcting the problem. I received no answer but a response basically to the point stating that was all they could do to help me at the time. He did, however, assure me I would miss no content, and it am now awaiting a transcript of our conversation so when I do miss the Milhouse skin, I can refer to it in yet another ticket.

For those locked out, anything new? I still can't get in.

I'm still log out too since friday night i get to the donut spin and then it crashes and sometimes even crashes my device its getting ridiculous.

I also am not able to get into the game. I am playing on an iPhone 4s updated to the most recent iOS. I can login but when I try to play the game I get the spinning donut and then it crashes every time. My friends who visit daily reported that if they tried to go into my Springfield it caused their game to crash. If I don't login and just play as anonymous it starts up with no problem. I'm not asking for donuts because I spend $15-$20/month on them and have plenty plus all the free donuts from passing levels at max level up and with $200+ million I always play to get 3 donuts. Random donuts from visiting neighbors and clearing debris too. So I'm not asking for a handout, I don't need one nor do I feel entitled to one. I just want to be able to play again. I've been playing the game since Fall 2012. I played it daily and had 100 friends that we all visited each other daily. This is one of my hobbies, playing video games. It's what I do. This is and hopefully will continue to be my favorite game to play on my iPhone 4s (and iPad, I play on both but it currently crashes on both). The game for me is very well balanced as far as free content vs premium content. I'm more than happy to pay for content if it keeps the game funded for future content & development. As much as I like it though, I'm not patient enough or willing, to start all over again. Not when I was max level with all free content, all land unlocked, Krusty Land and Squidport completed and well developed, and I am pretty sure close to 100% premium content purchased (though I can't be a 100% because I didn't start putting money into this game until mid 2013. So there may be some premium content I have missed.) I also had all the inspirational/aspirational items and all of the FP items. Most if not all character skins. I really hope that EA can help us get back into our games soon, for those of us still experiencing the crashes. I'm not sure how much longer I care to wait. If I wait too much longer I may just lose interest all together and move on to a different game to sink money into, like Family Guy or something comparable to The Simpsons: Tapped Out. Good luck EA. I hope you can get this figured out. It's a shame to miss exclusive episode tie-in content too, though I'm sure it will come around again at some point. /fingers-crossed /trying to stay optimistic & patient

Thanks for a fun game EA. PLEASE HELP.

P.S. I do get the error message/warning that I have not logged out of my other device every time I login, before experiencing the crash. However, I have logged out of both devices right after logging in and stayed logged out of my iPad. I login and out of it on my iPhone and continue to get the same error. I was logged out of both devices before installing the "end of Easter" update on (I think it was), 5/13/14. Not sure if that will help with your trouble shooting. I have uninstalled/reinstalled, powercycled device several times. I've tried both a high speed wifi signal in my home, my Verizon 3G signal, and various public wifi signals as well. I've logged into my Origin account on my laptop and don't see any pending friend requests either (as that I know a few months ago I had over 20 pending requests and it seemed to make the game crash; as soon as I deleted/denied the requests I had no problem with game crashing back then).

Thanks again for a fun game. I like it a lot and I miss it.

I'm pretty close to just packing it in. Between the game not working an the lack of support seeming to care at all, there doesn't seem too much reason to keep struggling with it.

I just spoke with a rep on live chat (for the second time this week--like the rest of you I haven't been able to play since Tuesday :( ). Though he couldn't give me an ETA on fixing the issue, he did direct me to the link the others have posted and told me that if I end up missing the new content completely, then they will add it to my account once it has been fixed. So that's good, at least.

I just want to play--this is the first time I've been locked out since I started when the game first became available for Android last year!

shannontj wrote:
I just spoke with a rep on live chat (for the second time this week--like the rest of you I haven't been able to play since Tuesday :( ). Though he couldn't give me an ETA on fixing the issue, he did direct me to the link the others have posted and told me that if I end up missing the new content completely, then they will add it to my account once it has been fixed. So that's good, at least.

I just want to play--this is the first time I've been locked out since I started when the game first became available for Android last year!

That's cool that they "say" they will give us the limited time content. Hope it's true. Can you post that link you wrote about?

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/New-Update-With-Animation-Lag-UPDATE-ON-FP-EA-SAID-POST-HERE/m-p/2786208#U2786208

this is the only "official" thread on ea about this issue. There havent been any updates recently to the post but i was also directed there to make it "official". The rep i spoke to only confirmed to me that we would not miss out on the milhouse skin and still be able to get it. I wouldnt expect much more than that except for the usual 15 donuts.