New log on problem-Verification codes

@Mount_Grey - if the box asking to send codes has a redacted version of your email it won't work unless you type the email in. If it's a tap to choose an email option with a little highlighted circle it should send ok though, even if there's only one email address to pick from.
If it's any consolation I found that out trying to edit my email as a test, and not getting codes. If there's anyone out there with an actual g****r@ . . . email they'll be wondering what was going on !!

Well @suetopia and @1-Graham-S I turned off the two factor authentication on my c town. Got the email from EA confirming it was off. Logged out,tried to log back in and it still wants a code. Ten minutes of faffing and I'm still not back in. Expect to hear from my solicitors.

"suetopia;c-2196867" wrote:
What a mess!

I have a feeling this whole verification fiasco was probably accidental (because they didn’t give people notice that they were going to do it) - perhaps a system glitch turned it on for people.

One possible solution for EA to consider - turning off the Log-in verification for all accounts, then sending an in-game pop up to let people know how to turn it back on if they want to. I doubt they will do that tho - too many issues surrounding security :/

Perhaps when contacting EA Support, you can ask them to turn off the log-in verification for you. But they will likely ask you all of the stuff mentioned in the above posts :/

If you are able to get the codes via email, and you don’t want to continue having to go through the trouble of having 2-factor verification, you can turn it off by accessing your EA account here:

https://www.ea.com/forums

You can get to your account by pressing on the little person icon at the top of the screen next to the question mark, and logging in with your password (and verification code).

Then, you can click on your icon/avi (again, next to the question mark at the top of the page), and select Account Settings.

From there, you select Security, then under Log-in Verification select “turn off” (it will involve another code being sent to confirm).

You should be verification code free after that.

Unfortunately, I think this only turns it on/off for logging into your EA account (for things like this forum), not for individual games. Sad thing is, this proves that they have a way to fix this mess, they just haven't implemented it.

"suetopia;c-2196918" wrote:

"1MikeyM;c-2196885" wrote:
Well @suetopia and @1-Graham-S I turned off the two factor authentication on my c town. Got the email from EA confirming it was off. Logged out,tried to log back in and it still wants a code. Ten minutes of faffing and I'm still not back in. Expect to hear from my solicitors.

"HappyGamer73;c-2196896" wrote:
Unfortunately, I think this only turns it on/off for logging into your EA account (for things like this forum), not for individual games. Sad thing is, this proves that they have a way to fix this mess, they just haven't implemented it.

:disappointed: I’m sorry to hear it didn’t work.

Meh
Back in now so all's well.
I don't think it was accidental though.
I think this has purposely been turned on to try to stem the tide of illicit doughnuts.

"1-Graham-S;c-2196947" wrote:
@1MikeyM - All I was thinking is I bet the cheats have figured a way round this already but vast numbers of honest players are finding themselves unable to get into their games :(
I had no end of trouble when I found myself logged out on my B town. Took a while and OK since though.

Well I'm not going to get into what's going on on that side of it but yeah. People who use these things aren't ever likely to buy doughnuts even if it's the only option. Genuine players who love the game and do support it financially are losing their towns. It's not been a good move by EA.

"1MikeyM;c-2196949" wrote:

"1-Graham-S;c-2196947" wrote:
@1MikeyM - All I was thinking is I bet the cheats have figured a way round this already but vast numbers of honest players are finding themselves unable to get into their games :(
I had no end of trouble when I found myself logged out on my B town. Took a while and OK since though.

Well I'm not going to get into what's going on on that side of it but yeah. People who use these things aren't ever likely to buy doughnuts even if it's the only option. Genuine players who love the game and do support it financially are losing their towns. It's not been a good move by EA.

Not a good move by EA, but trust me, from everything I’ve seen with this debacle, most notably the complete lack of any kind of customer service, EA doesn’t care the least about this. A big middle finger, from a garbage company, to those of us that partook in this game for years.

The thing that grinds my gears is that if your email is out of date the require a ton of personal information to retrieve it, stuff that I don't know who remembers. It's a little ridiculous that I can be logged into my Origin account, but can't remember the fake birthday teenage me made so 480 levels are lost. It's a free app, a username and password were more than sufficient.

Just got the same problem but I have a valid email, got the code but when entered the message pops up as an invalid code. Customer service is a joke since the only answer is to wait, they are working on it

@Abock64 - there seems to be a case sensitivity issue.
Make sure you use all lower case to type your email when trying to log in.
Most devices assume you want to type a sentence when the keyboard pops up, so it starts with a capital and it seems that is causing some of the problems. Good luck.

Thanks for the suggestion
That worked
EA should hire you for tech support