Please help!
Maybe you just have to get through a certain amount of other tasks, first?
Forum Discussion
00becker wrote:alex_nitrosound wrote:
Hello! faced with such a problem in the game 3 months ago, written in help.EA, they told me that it was not in their power to help me, said that I asked here... so, went in game and noticed that the "mountain that burns", "Sekvoya" began at the primary level, although maximum, daily quests not working, even though the time when clicking on the character icon in the upper left corner, the character does not react, and react only when you click on the character himself. The friendship level was at the first level and income from visiting friends to a minimum. And also the daily quests from the monorail are not working
I don't think anyone here can help you beyond basic troubleshooting advice and, despite your last experience with them, EA Support are probably who you need to be dealing with. My advice is to try contacting them again (and again and again and again if you need to) until you get in touch with someone who at least understands what your issue is and can respond to it beyond sending you to a forum. As helpful as the people here are, we are simply other game players and have no ability to access to your game or correct a system glitch.
Before spending time dealing with EA Support I suggest the following basic troubleshooting tips to see if they correct any of the issues you are having with your game. One of them may work to correct something, or not, but these are the first things EA Support has always told me to do when trying to solve a problem with my game. I'm pretty sure the order is irrelevant to problem-solving, they just become more drastic and time consuming for you:
1. Close the app and restart it.
2. Power down your device for a few minutes and restart it.
3. Log out of your Origin account and then back in. If you are playing without and Origin ID, set up an account.
4. Uninstall and reinstall the app on your device. If you do not have an Origin account associated with your game do not do this step.
Good luck with recovering your game progress and bug fixes.
:thumbup:
