Those who have missing donuts, post it here......

Thanks everyone for the updates. I have been saving my doughnuts since last Halloween for this Halloween. I have far too many doughnuts to put at risk with this update. Waiting until it is fixed.

Update from ea....

"
Hey there,

My name is Shane and I'm specialist here at EA. I came across your case and just wanted to touch base with you regarding an issue you contacted in about. I apologize for the delay in response, as we usually have a small backlog during this time of the year.

I understand you have a bit of a headache going on with Tapped Out though? You're missing some donuts?

Just reading through the case notes again. Is it just the 48 donuts you're missing?.

Sounds like someone's been reading "David Brent customer service 101"

Really glad I checked the forum. After seeing this thread, I checked my game and I'm missing ~250 donuts.

Contacted EA and the person told me to wait another 12 hours (time when I started SH). He said something about the servers syncing.

I've lost 48 donuts

I've lost 250 donuts.

I lost 56 donuts, couldnt figure out why, assumed i rushed something in the new area. Not wanting to repeat this waste, I spent almost all of my remaining donuts. I was saving up for Barney, was almost there, bought Fink instead. Might as well get something I wanted before they all disappeared.

:/

So whats happening here? Is a mod going to submit this to ea for all of us to get reimbursed or is it something we have to chase up even though its not out fault.

Lost 9 donuts. Contacted EA said the game studios are working on a fix.

I think it was buying land in SH that made me lose donuts. I would love to be able to continue playing the update but I'm pretty much maxed out on things I can do until this is fixed. Have 200 sofas and coffe cups and 20.

Just got a reply


HELP CENTER
Dear EA Customer,

Thank you for contacting Electronic Arts Customer Experience.

I understand that you have lost some donuts after the latest update. This is indeed upsetting.

However, please let me share that this is the known issue and we have been receiving similar kind of contacts from other players. We genuinely apologize for the inconvenience and our developers are working hard to fix the problem in timely manner. We request some time to get the issue fixed.

Once this issue resolved kindly get back to us with the outcome so that I can add 15 donuts in your account as compensation.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Regards,
Ravi K.
EA Customer Experience