Town has been totally rearranged. All donuts missing, premium items gone
only thing you could really do is contact EA. If they don't do anything about it then sorry buddy :?
Forum Discussion
- What an absolute nightmare! I dont understand how someone could do that to your town either, but then I dont understand why f-wits do a lot of things. Maybe their mummies didnt cuddle them enough ...
Not long after I started playing, and before I'd been on the Forums and discovered this was a major issue, I found myself in someone else's town and I freaked and bailed straight away ... it felt really uncomfortable trespassing. If it ever happens again I'll make a note of whose town it is, try to find them on Forums and PM them.
I really hope you get some satisfaction on this. Just try to take some consolation from knowing that for every tiny-minded little male organ out there, there are many more good people (as evidenced by the sympathetic posts above). Kozzi59 wrote:
What an absolute nightmare! I dont understand how someone could do that to your town either, but then I dont understand why f-wits do a lot of things. Maybe their mummies didnt cuddle them enough ...
Not long after I started playing, and before I'd been on the Forums and discovered this was a major issue, I found myself in someone else's town and I freaked and bailed straight away ... it felt really uncomfortable trespassing. If it ever happens again I'll make a note of whose town it is, try to find them on Forums and PM them.
I really hope you get some satisfaction on this. Just try to take some consolation from knowing that for every tiny-minded little male organ out there, there are many more good people (as evidenced by the sympathetic posts above).
The problem is it'll be your name so you don't know who's town your in- Wow I was getting frustrated for you just reading all of that! :shock: I can't believe they couldn't grasp what you were trying to say in the emails, how dumb.
I'm sure they hear about this problem several times a day so I don't see how it's possible that they couldn't understand the problem was someone else logging into your town :evil: drosax1 wrote:
The problem is it'll be your name so you don't know who's town your in
Oh crap! That does complicate things.- Cry baby thread no. 4562718
HillyBillyOli wrote:
Cry baby thread no. 4562718
How could you say that? It's not like this is another thread about wanting updates or too many premiums or anything like that,this was someone who got their actual town and sold their stuff, you would be pissed as hell too. I can't believe you would call someone a cry baby when they are clearly legitimately upsetsherryt07 wrote:
annettemarc wrote:
sherryt07 wrote:
There's got to be a way of letting people know you've been in their town. How about a half turn of the Simpsons House. It's a good way to let someone know they've been a victim without doing any damage.
This is a good idea for people who are aware of the problem to begin with. Those of us on the forum have become familiar with it, but if I was unaware of the wrong-town glitch, this would totally freak me out. Reminiscent of the Charles Manson Family's activity that they called "creepy crawling" . They'd sneak into a house while a family was sleeping and rearrange some furniture and leave without taking anything. So, id just get a chill seeing my simpson house turned around and have absolutely no idea that it was just a friendly signal to watch out. Maybe I should never have read "Helter Skelter" :(
I think were all skipping over the important thing, which is that someone just linked this internet game of tappable yellow people to the Manson familyHillyBillyOli wrote:
Cry baby thread no. 4562718
At least we now have a hint what kind of person would find himself in the wrong town and proceed to sell premium items........or maybe this is where some of the EA support personnel are found ??- The process for contacting EA tech support:
1. Create an e-mail support ticket. (This takes at least 20 minutes...)
2. The e-mail initially is not read by a human. An AI looks for keywords and sends a canned response.
3. The AI did not understand what you were asking. You write back an angry e-mail. This time a person actually reads your e-mail and sends back a canned response.
4. The human did not understand what you were asking. You send back another angry e-mail. This time, the human actually thinks about the words you have written and gives you another canned response that might be a wee bit useful.
5. You send yet another angry response because the human is still relatively clueless.
6. At this point, you're ready to tear your hair out and you sign on to the chat feature. A human chats with you, but doesn't really understand the problem. The human puts you on hold and then "escalates" the problem.
7. You give up in frustration because no one seems to be able to help.
A large part of this is the result of outsourcing customer support to people with poor English skills and marginal training. - OK Guys, here is where it gets good. These are 2 emails I received not too long apart from each other. If you have been following what EA Tech support has said, you will find the second one amusing.
The first one on April 6th 2014
Dear EA Customer,
Thank you for getting back to us with the requested details.
Lee, It is my pleasure to assist you today with the concern.
Having reviewed your mail, It seems to me that your account is compromised and your town is rearranged, items sold and your donuts spent as well, and money spent on your Springfield. This is indeed disappointing, but please be assured, we will do our best to get this sorted out for you as soon as possible.
Lee, since it looks like the account is compromised, we would have to very your account before we could go ahead and investigate your issue, we have allocated a team for verifying the accounts, so it is requested, if you contact this team via live chat, they will verify your account and direct you back to us.
*Information regarding how to contact Chat Support: is as follows,
1 Click on the following link https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3. Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
4. Select the type of issue and the platform you play on, and click on "Find Solutions".
5. Now Select topic and fill the box and move to below box and fill,please tell us more about your issue box and next .
6. Select a contact option. Note that you may get different contact options depending on your country.
( **Note: If the Live chat is grayed out, either the chat support is under maintenance or the Live chat room is full, consider trying after sometime in such a case )
We will wait for the live chat team to direct your request back to us and assist you further.
Have a nice day !
Now this is how I contacted them in the first place and they told me to wait for a "specialist". This says to repeat the steps which I had already taken.
The second one I received today, April 8th, 2014
My name is Zeanne. I am the Specialist that has the privilege of handling your case now. I noticed that it has been a few days since your case has been escalated and I want to start by apologizing for the amount of time it has taken to get to your issue. I understand that your time is valuable and I want to make this right. Just so you are aware, once I accepted ownership of your case, all of your responses will jump to the front of my personal queue, so the dialogue between us will be much quicker than the amount of time it has taken to get to your case.
I have reviewed the notes and emails on your account for this issue, and from my understanding you are having an issue with your game having been accessed by an unauthorized user, resulting in money and donuts spent on items and land without your knowledge, as well as things moved around and general chaos caused. I am very sorry that you had to experience this and I will do my best to get things straightened out as quickly and painlessly as possible.
Moving forward, I would like to offer you the choice of having your game restored back to how it was on the day before the incident, or having the money added back to your account and you continue from this point onward. If you want the restored account, from here I would like your permission to revert to a backup save to get your account to working order. You will lose some progress however it is usually very minimal, and in this case, would get your game set back up to how it was then. If you want the money added, then I would just need you to log out of your account and wait for me to email you that it is done before logging back in.
Once you give me permission to access your account, I should be able to get you tap happy as soon as your next email. If that works for you, let me know. If you can pinpoint the last date that you were able to successfully log into your account and see it how you had it, that would be immensely helpful.
Also, please let me know if you have any questions for me. I look forward to your response!
Regards,
Zeanne H.
EA Customer Experience
Now this is EXTREMELY funny as the first person I talked to said THERE WAS NO WAY TO REVERT A TOWN BACK. If you go back and look at the chat transcript, you can find it.
This one I emailed the person back giving them the day to which it needed to be reset. Hopefully this will be taken care of.
