UGH FINAL PRIZE CHARACTER GLITCH

Having the exact same problem. Just came to the forum to ask if anyone had a solution for this that didn't involve contacting EA. The last time I had a problem I ended up emailing back and forth with them for a couple of months and still didn't get my issue resolved so can't see the point of doing that again.

Missing Zutroy and one elf. Had lots of problems with the tunnel opening. If anyone has a solution that doesn't involve spending Christmas emailing EA in frustration, I'd be very grateful to hear it.

Are we supposed to get Zutroy right away?

How many elves should there be when you've completed all the tunnels?

izabellatrix wrote:
Are we supposed to get Zutroy right away?

There's another thread where someone is saying they got him: http://forum.ea.com/eaforum/posts/list/10252690.page

Same thing has happened to me!!! I stayed up till 1am to finish the task and nothing!!!!!
I am missing the character and an elf.

I know this as my fianc? has the new character, the building and 25 elves!!.... UGH!!!

Same happened to me. I didnt receive him either

I just got him (and the cabin). Also have 26 elves, due to my daily prize being an elf this evening. You are supposed to get him. So if resyncing doesn't fix it I would contact EA. Frustrating but I'm sure they will help you. They've helped me in the past.

Also- as much as it sucks, at least you're in the know and can take action. The vast majority of tappers don't read this forum or any tsto blogs. If they don't get zutroy they won't even realize they were supposed to! This forum has come in handy more than once.

jukan00 wrote:
Also- as much as it sucks, at least you're in the know and can take action. The vast majority of tappers don't read this forum or any tsto blogs. If they don't get zutroy they won't even realize they were supposed to! This forum has come in handy more than once.

That's true! I contacted EA, I won't be getting my elf (oh well) but they said Zutroy should appear within 24 hours. Unfortunately, after I closed my chat I realised I can't connect to the server. I'm gonna give it some time tho. If I can't connect in a few hours I'll have to contact them again.

Thanks for your help above, too.

I have 27 elves after finishing all the tunnels and from daily prizes so looks like there's quite a few players not getting the elves from some of the tunnels. Hopefully EA can get you Zutroy and do something about your missing elves.