When the Donut stops spinning aka can't get in.

It turned out my save game had corrupted when I played on sunday so the app could never open it. EA emailed my back explaining this and that they can restore to a back up if I told them when I last played the game ok. So being a daily player I asked them to restore to saturdays game and I am back in fine.

Other than some xp and cash I only lost a small redesign of my Matt G house.

The EA adviser was really friendly and once they were in touch came back to my replies very quickly doing the restore straight away. EA were kind enough to give me some donuts for my trouble.

Overall very positive experience getting it sorted.