your going to like this response!

parkern1 wrote:
It may seem silly, but unless you give them the specific name (the game calls them Robot Part) then perhaps their search doesn't yield any results.

Agreed.

parkern1 wrote:
It may seem silly, but unless you give them the specific name (the game calls them Robot Part) then perhaps their search doesn't yield any results.

This you need to think like a computer, the need the exact spelling how ever the game id's them

Did EA's helpline change to a bot system? I hope not, bot systems are basically useless.

Thinking like a computer sums it up really. Not all EA employees will be familiar with the game, so they'll have to use (presumably) some sort of searching tool to find what they're looking for.

Since there are likely now hundreds of currencies that have been used in the game, they probably can't see with their own eyes what is what, and so they rely on what information they have to be accurate. I may be sensationalising the process a little, but...

I agree with the thinking like a computer and that not everyone is familiar with TSTO game entirely but than why do we have to choose TSTO to file a claim? :lol:

I sent just sent them a reply spelling everything out like when my daughter was a child :lol: , so we'll see what happens!
Also like how the response completly "glazed" over the 3 donuts that I didn't recieve this morning for completing Maggie Game.

I give EA a lot of credit for a quick response and in the past they have always made things right in these situations but, that response made me laugh :!:

thanks for input, very helpful. My entire Monday has gone this way!

direwolf987 wrote:
Did EA's helpline change to a bot system? I hope not, bot systems are basically useless.

It sounds as though fastshadow is using EA Help’s e-mail contact method, in my opinion the least useful of the three available.

KrustyBrand wrote:

direwolf987 wrote:
Did EA's helpline change to a bot system? I hope not, bot systems are basically useless.

It sounds as though fastshadow is using EA Help’s e-mail contact method, in my opinion the least useful of the three available.

I've had good luck using it in the past, quick responses and they always have made things right

fastshadow2 wrote:
i have not recieved roboparts twice for completing daily challenges for a total loss of 500 parts between the two times

Do you mean 200 or have you lost robot parts from other places too? Daily challenges can pay out 250 future bucks but only 100 robot parts. I hope you do get your compensation though OP as this is the hardest currency to collect, I myself have lost around 900 robots parts through the game messing up by not leveling up the printer and also by crashing during sci-fighter

fastshadow2 wrote:

KrustyBrand wrote:

direwolf987 wrote:
Did EA's helpline change to a bot system? I hope not, bot systems are basically useless.

It sounds as though fastshadow is using EA Help’s e-mail contact method, in my opinion the least useful of the three available.

I've had good luck using it in the past, quick responses and they always have made things right

Obviously, ymmv, but my experiences were fraught with difficulties. My primary gripe is that, however quickly EA responds by e-mail, that response time is going to be slower than it would be if the problem were being handled via chat or phone. This “time” issue is made all the more frustrating given the overwhelming propensity of EA’s first-line help staff to recommend the usual solutions that most users will have already tried. In general, I just find it quicker and easier to get past this first round of non-help when using the chat or phone contact methods.

aidx1054 wrote:

fastshadow2 wrote:
i have not recieved roboparts twice for completing daily challenges for a total loss of 500 parts between the two times

Do you mean 200 or have you lost robot parts from other places too? Daily challenges can pay out 250 future bucks but only 100 robot parts. I hope you do get your compensation though OP as this is the hardest currency to collect, I myself have lost around 900 robots parts through the game messing up by not leveling up the printer and also by crashing during sci-fighter

im supposed to get 250 robot parts for completing a daily challenge not future bucks. this has happened twice in 4 days for a total of 500 total robot parts not recieved