Missing Pre-Order or Deluxe content
I pre order the game months ago and I didn’t receive any of the benefits expect for the early access bit. Did anyone experience that as well?
[CM - Edited title for clarity]
Forum Discussion
39 Replies
- @patrickb1973 We won’t. I never did get my preorder stuff from EA PGA Tour back in March.
I don’t even care about the 500 UFC points as much as I can’t even find where that was mentioned. But welterweight was on the ufc 4 page. He’s mentioned in one part of the Xbox page but not the other. He’s the one I feel we should get as it’s not fair to force me to pay $10 for one character since we got the other 3 and the wording of the preorders is confusing.
But again. Not expecting anything to be fixed unfortunately I bought UFC 5 deluxe edition on PS5. But I haven’t received my preorder nor deluxe edition content! Any help!?
EA_MakoCommunity Manager
Under investigation. Accepting as solution for visibility purposes only.
Hey there,
Thanks for the posts!
We've passed this along to be investigated further and will update the thread once we have any additional information.
- EA_Mako
Hey folks,
Just to clarify some of the reports we've seen, I've attached some information from our UFC 5 page listing the contents of each edition of the game.
The Bruce Lee bundle mentioned above comes with 3 Alter Egos, which would be for the Bantamweight, Featherweight and Lightweight classes.
Additionally, keep in mind the 30th Anniversary Vanity Bundle contains 4 Vanity Items. For those reporting missing UFC Points, are you able to share a screenshot or link of where you're seeing that offered?
I pre ordered ufc5 deluxe edition on the PS5 and none of the pre order bonuses are working. Any body have a clue why?
The issue is that I play on two accounts, and on the account where I purchased the game, there is content, but on the second account, there is no content, although early access is available. I play on PS5, and there are no issues with UFC 4; the content is distributed on a single system.
@EA_Mako wrote:
Hey folks,
Just to clarify some of the reports we've seen, I've attached some information from our UFC 5 page listing the contents of each edition of the game.
The Bruce Lee bundle mentioned above comes with 3 Alter Egos, which would be for the Bantamweight, Featherweight and Lightweight classes.
Additionally, keep in mind the 30th Anniversary Vanity Bundle contains 4 Vanity Items. For those reporting missing UFC Points, are you able to share a screenshot or link of where you're seeing that offered?
—-
The issue is, at least on Xbox, if you are on one screen it says you get Lee welterweight and another doesn’t. Also in UFC 4 it also says you get him. And if we don’t. How are we supposed to get him other than paying $10? For a bundle containing one skin.- EA_Mako
Hi @ExtremeGamerSB,
That is a specific offer appearing in-game in UFC 4 and which you'd have to purchase from that same offer page in-game to receive.
If the Deluxe Edition was not ordered from that specific page it wouldn't grant the offer.
If there's any uncertainty about which version is on the account, our support should be able to help verify that.
https://help.ea.com/help/faq/using-ea-help - @EA_Mako That’s extremely disappointing. I didn’t realize it so I went to the Xbox store and ordered it. It’s not clear on that page and figured what would the difference be.
At this point I’d buy it as a single fighter but it’s almost as deluxe owners are punished for purchasing this exact version if they want all
The Bruce Lee’s since you can only get him in the $10 bundle containing 3 people you get in the deluxe. You see what a mess this is? Not your fault obviously but needs to be a better solution. When will the patch be released? Will there be a solution to this issue with fighters at all? My PSN username is iVladMan42. Please, solve this problem.
