Steps 1 - 4 aren't a problem for me. I've tried them in MS Edge, Firefox, and chrome. It works in all of them. However, getting it to "Generate" and completing step 5 won't happen. I get a consistent error regardless of what platform and browser. Started fresh in all of them and still having an issue. Any fixes?
Running in compatibility mode or something? Ah whatever... this has been a compete waste of 3 days of my life uploading pic after pic and positioning those stupid dots and every browser, every this, every that... 2 simple pics and EA can't solve this.
any update on how to fix this?
i tried everything what worked for me was using my windows 7
for whatever reason it works my windows 10 no matter the browser
no matter how the pics were placed
no matter what i did or was suggested to do would never work.
I even made new account cleared cache everything
my windows 7 collecting dust worked perfectly
EA Sports should be ashamed of the poor customer support. The people in the chat support are so over the top fake in saying they sympathize with me for this not working and I am getting upset at this point, I have tried for days on many browsers, many different pics each time taking 5-7 min and yet nothing. Some of the advise given leads me to believe these people don't even know what game face is. Is EA Sports that out of tune with their customers that they don't think we will try and troubleshoot online first and that they think they can recommend such nonsensical solutions. I am no fool and I can tell when I am being lead in circles by a useless ignorance.
I expect resolution, I expect someone to value the amount of money spent on things that don't work and fix it. MAKE THIS RIGHT.
These complaints are going back to 2017. Just get this gameface function out of the game and off the website if you can't/don't want to fix it. Don't copy/paste these back into new games.
its jan 2020 and it still doesnt work
Community ManagerThe team made a back-end change a few days ago and it should be fixed now. Please let us know of any specific errors you're getting so we can help troubleshoot it.
Community Manager@natoworldpeacee
Have you tried using a new image and cleared your browser's cache since the fix? What's the error you're getting?
