Re: Game doesn't launch after splash screen

* Display is connected to GPU

* Windows Updates are up to date

* System File Checker OK
* Clean boot done

System:

OS: Win 11

Processor: 13th Gen Intel(R) Core(TM) i7-13700H (20 CPUs), ~2.4GHz

Memory:168384MB RAM

Graphics Card: NVIDIA GeForce RTX 4060 Laptop GPU

DirectX: 12

Online Connection: Broadband

The problem persists.

Having the same issue. Former IT Admin here so I did all the deep steps I could try but it seems to be an issue that needs to handled by the dev team. Thank you. Would love to keep enjoying this game throughout the holidays if possible.

It might be related to this bug, https://answers.ea.com/t5/Bug-Reports/Windows-10-update-KB5045594-causes-game-to-crash-during-EA-intro/m-p/14198292#M5025

Here is a quick guide how to remove the Windows update, https://answers.ea.com/t5/Bug-Reports/Update-2-1-0-the-game-crashes-to-desktop-at-launch-at-the-EA/m-p/14205329#M5049

Yes i saw this but although my system is up to date, i don't have an update called KB5045594. This may vary due to regions (USA/EU)

Though even if i had this update, i might not be able to remove it since there's a restriction on which updates i can remove.

This is my update history

And these are the ones the system lets me remove: