6th Anniversary prize tracker - Didn't receive (can't equip) a reward

Almost 8 months has passed. Still missing earned rewards. :(((((

Tried to contact help.ea again, since I've noticed a topic from Community Manager: How to get help with missing packs, coins, or content in Apex Legends? | EA Forums - 12465126

Waited almost an hour for a queue. Been quickly bounced between two advisers. Honestly felt that we've been finally going somewhere with this case.

At the end I've been hit with default response to create a topic at EA forums and that Help.ea can't do nothing to escalate or highlight this issue to upper support lines.

What a complete utter charade of a support. My disappointment is yet again immeasurable.

Well, see you again guys at the monthly update. 

9 months has passed. Still missing earned rewards. :((((((

Merry Christmas to a 10 months without a fix. :')

11 months has passed. Still missing earned rewards. :((((((((

ArgulKit wrote:

11 months has passed. Still missing earned rewards.

ArgulKit​ & ImTyGr​ Are your usernames the same as the ones in-game?

Note: I won't be able to directly help since I don't work for EA or for Respawn, (but I will get this reported again if it wasn't already).

Midnight9746 wrote:

ArgulKit​ & ImTyGr​ Are your usernames the same as the ones in-game?

Hey Midnight9746​ 

In-game nickname is the same as in Steam: {AZC} ArgulKit.
(Can be seen in one of the screenshots).

EA ID: ArgulKit
(Linked with Steam account)

Not a lot of players reported such cases, but there a few other threads with similar issue.

Would be great if someone actually looked into this issue, since Customer Support, from my previous experience, doesn't have access or means to escalate this issue to other Support lines or Dev teams.

From my understanding, such small cases almost never reach responsible support / Dev teams.

P.S.

In advance, unhappy 1 year anniversary of this issue. :'(

Hey folks, 

We have fixed this. 😊Could y'all please launch the game and check again? 

Hey EA_Mari​ 

Can confirm. The missing rewards are finally in my collection.

Thank you very much!

Although it is rather bittersweet that it took almost 1 year for a fix and customer support couldn't be of any help on this matter. :'(

P.S.

If I still have some of your attention, consider fixing description for 6th Anniversary Universal banner: Party Animals.

Typo: Inspired by ThatPuchKid

Actual nickname: ThatPunchKid.
https://www.youtube.com/@ThatPunchKid

I think it's rather embarrassing that Punchs legacy is scuffed, even if he longer plays Apex Legends.

*If needed, I can create new thread for this issue.

P.P.S.

Big thanks Midnight9746​ for your assistance. Actual hero! 🏆