Apex not working on Xbox and Steam

I have apex on two different accounts, one on xbox and one on steam. Both of them are having the same problem the community is having - all of the menu buttons on the top are gray and inoperable except play - and when i hit play, the matchmaking goes on forever. all currencies are 9999 and is unplayable. 

I deleted and redownloaded apex after the first time on my laptop - and it worked for a bit, but now its down again. it was working on my xbox fine and today the same problem occurred. The first time this problem occurred on my laptop, it was about anticheat. did numerous things to fix it and it didn't work. had to resort to uninstall/reinstall.