Community Manager
I purchased the Phantom Edition and preloaded the game. On launch day, I ran into a "missing content" issue. I redownloaded the content and tried to play, but it was unsuccessful. The only thing I managed to do was join a portal server, but I couldn't even start the game because it was a custom server. I noticed that the spawns were in the center of the map and everyone who spawned was instantly killed. I closed the game and didn't play for the entire first day. The next day, I played without any problems since they'd fixed it. Now I'd like to know how to get the rewards you promised, since I don't have anything related to them in my inbox.
I am writing to express my frustration and disappointment with the launch experience of Battlefield 6. I pre-ordered the most expensive version of the game, the Phantom Edition, on October 9th, ensuring I could play on the official release day, October 10th. However, I have encountered persistent issues preventing me from accessing the multiplayer mode. Despite having downloaded the game and its content in advance, I repeatedly receive error messages indicating that the DLC is not installed or that the multiplayer mode is unavailable.
I have attempted troubleshooting steps, including verifying game files and reinstalling the game, yet the problem persists. I find this unacceptable, especially given the high expectations set by the game's promotional campaigns and the recent controversies surrounding other titles like Call of Duty Black Ops 7.
Given EA's extensive experience in launching major titles, I believe there should have been adequate preparation to handle the anticipated demand. As a resolution, I request compensation for this frustrating experience. Specifically, I believe that those who purchased the standard version should receive access to the Phantom Edition as a goodwill gesture. Additionally, I urge you to consider providing a partial refund or other form of compensation to those of us who purchased the premium version.
I would reiterate this, I am having the same issue and have been in chat for the last 2 hours and wait time is going up. I have even tried requesting a full refund and clicking on the link for a refund guess what happens. The page shoes and error, it is as if EA has planned it
AGREEED! this is agonizing! I took off work and cant even play!
You'll get nothing and like it. They don't stand behind their product, and it shows.
I purchased the phantom edition too, jokes on me - on the EA app it just gives me the option to buy it again instead. It's like i did not even get what i paid for whatsoever... And i ofcourse cannot play either... And im guessing refunding is a joke to try aswell.
I strongly agree. There should be some form of compensation, especially considering that everyone else who purchased the game can play without issues, while EA App users are left unable to access it. If we do want to play, we're forced to use the server browser, which is filled with either bots or constant spawn killing.
even though, i couldnt enter on a single game doing that
why should they? they just care for your money
I should have bought on steam... next time im sticking to steam. Lesson Learned. way tp F it up EA.
Mines broken on both.
I also bought the Phantom Edition in August on steam, I have the game but I don't have the extra dlc content
I bought the same version, I as well purchased ea pro just to try and play again. I am now 120$ into this game and still unable to play! :(
i have earned more badges in the forum than Ingame ... sad
Why ? because the forum is the only thing running without any issues
hahahaha, same here
they are busy promoting the successes they achieved from the launch over steam. after 3 hours they only "may found the cause" and now another hour has passed without any further update.
