[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

I am writing to express my frustration and disappointment with the launch experience of Battlefield 6. I pre-ordered the most expensive version of the game, the Phantom Edition, on October 9th, ensuring I could play on the official release day, October 10th. However, I have encountered persistent issues preventing me from accessing the multiplayer mode. Despite having downloaded the game and its content in advance, I repeatedly receive error messages indicating that the DLC is not installed or that the multiplayer mode is unavailable.

I have attempted troubleshooting steps, including verifying game files and reinstalling the game, yet the problem persists.  I find this unacceptable, especially given the high expectations set by the game's promotional campaigns and the recent controversies surrounding other titles like Call of Duty  Black Ops 7.

Given EA's extensive experience in launching major titles, I believe there should have been adequate preparation to handle the anticipated demand. As a resolution, I request compensation for this frustrating experience. Specifically, I believe that those who purchased the standard version should receive access to the Phantom Edition as a goodwill gesture. Additionally, I urge you to consider providing a partial refund or other form of compensation to those of us who purchased the premium version.