Community Manager
I neither get in-game message nor any compensation. (Pre-ordered Phantom Edition)
But the question is who are impacted players? What is the condition for that?
For example i wasn't able to reach in-game menu first couple of hours of the release, waiting in queue and got server error. (Pre-loaded game before launch)
My EA app on PC was giving 500 server error, but i was able to launch game client to wait in queue and get the error. Couple of hours later, i was able to run game (at least to play the campaign)
Also about the compensation, which is really great to see this generous compensation.
But, this is so random, i guess. I mean who are impacted players? All players who pre-ordered game and tried to play game on at very launch? If it is, i didn't get any compensation.
If impacted players decided differently.
Free Season 1 battle pass for Standard Edition - Season 2 battle pass for Phantom Edition, will make players sad :( who don't receive compensation.
Because people wish to be count as impacted :D
So could you please share the condition, who are counted as impacted players?
EA_Leeuw
Impacted players are those who couldn't play for 6 hours because everything within the game said it wasn't installed even though it was.
Any other problems you had I don't believe are included in the compensation. It's strictly for those who could not play anything for the first 6 hours until they released the fix.
For example, you would go to play multiplayer and it would tell you you needed to install it even though it was. Everything for me showed that I needed to install. So I couldn't play multiplayer, campaign or anything. Basically the only thing I could do was go into the gun range.
