Community Manager
I did not receive the promised compensation for the EA App error on launch day.
I bought the game before its release, and despite this, I couldn't access the game for the next 5 hours due to an error that reported missing game files that had already been downloaded.
The funniest thing about it all is that a friend of mine, who was annoyed that the game wasn't working on the EA App, refund his purchase and bought the game on Steam. He played for a while, and when they fixed the problem, he refund the game on Steam and bought it again on the EA App, receiving all the promised bonuses, a total of 24 tokens, along with an apology message from EA.
Additionally, after those few hours, when I finally managed to get into the game, I received a daily reward. It was only on the first day after entering the game, and since then I haven't received a single daily reward.
I also didn't get the bonuses I was supposed to get for the pre-release purchase.
I wrote to support about this issue, but all I received was a message from a bot telling me to turn the game off and on again and then check if the missing content had appeared. To date, I have not received a response regarding the promised compensation.
WTF? 🤯
I am wondering who actually received these because I haven't and my friends ethier.
Out of the players I know, I think 2 or 3 were compensated out of around 14 players.
Two of those compensated had refunded and bought on Steam.
EA need to get on this.
It is really just insulting people at this point.
Same here. Pre ordered, was unable to play on launch. EA - Please contact me!
Same never got the compensation even know I couldn't play at the launch time. EA - Please contact me also. Have tried to contact EA but so fare it's been a fail to get in touch with someone that has an answer related to this issue.
Yeah same thing happened to me messed around for hours trying to find a solution! EA no content installed please purchase bug.
I didn't received too
I haven't received anything either and same goes for everyone I know who got the game through EA store on pre-order. Support claims everyone was compensated who was affected. Clearly this is not the case. Anyway I wrote an email to Andrew Wilson (awilson @ ea.com without spaces)today so that he's aware.
Also haven't received anything other than an email telling me too bad!
I got message today
"Thank you for contacting us.
I would like to inform you that the Studio has completed the payment of compensation to the affected accounts and there are no more grants available for the same purpose."
Thats is just spitting in your face.
they lie
Exactly what I got as well. Unacceptable.
I got the same Message 5 time agin .
@EA thats is a big Joke over 8K Post in this Trade and EA say : the Studio has completed the payment of compensation to the affected accounts and there are no more grants available for the same purpose
Echt jetzt ?
