Community Manager
As requested by EA live support I'm posting this issue on the forum.
On launch day I was unable to play the game due to issues with the EA app. I tried to play Portal but the game crashed to desktop when I did!
All I could do is watch my friends stream it on Discord, very annoying!
When I heard I should be receiving compensation, but then didn't receive any I contacted EA support.
I was told they were fixing the issue and I will receive my compensation in due course.
I then received an email yesterday saying all issues have been fixed and my compensation should be in my inbox, which it isn't.
I contacted the EA support again and was told that that's the final fix if I didn't receive anything that was it and there was nothing they could do to manually add the compensation.
This is no way to treat a player who has played every Bf game since BC2.
I'm posting on here so my account gets reviewed and I do receive the compensation I'm entitled to.
Same here.
Unable to play the game until the day after the launch since the fix was released past midnight.
Support is saying that I am not eligible to the compensation but won't say why I am not, despite me being affected and sent screenshots of the error.
We want our compensations.
I'm in the same situation... it's disheartening to have such incompetent support.
have this same issue... emailed support and said it was already sorted. However, this isn't the case.. and was told post on this forum..
same here, did not even get the xp boosts and now i think if i should buy the phantom edition to get the battlepass or is there compensation coming.
Same here, went through all support channels, always brought back to the same automated message... very disappointing
I am in the same boat - pre-ordered the standard edition, couldn't play on launch day and still nothing. I didn't receive Twitch drop rewards, either (not that I care about those, I'm just wondering if this two issues are related).
Hey guys.
Im also affected and have not got any compensation. It looks like if you entered the firing range or the lab portal they are excluding us. I was in the firing range for maybe 10 minutes. Not that it should matter tho.
Vote with your wallets. Dont give them any more money.
They said "Everyone affected will get compensated". Now they are just making up new excuses to not pay up and keep their promises.
Firing range, that's not BF6 or even a game.
I can see their side of the argument for Portal, it is BF6....... but Firing range is an insult.... Players did not pay EA £60 or £90 to shoot a few targets on a firing range!!
Same here, just long loads with crashes on release day, no compensation. Someone already tried to reach Vince Zampella about this? Cause i don't really believe in EA support.
Same here - no help to be had. They ignore their customers.
