Community Manager
Hi, it has been 3 weeks since the post came out that ALL AFFECTED PLAYERS will receive 24 XP tokens and a free battlepass.
I still have not received anything. I have opened numerous support cases and have not received a single reply. I have also opened numerous live chats over this 3 weeks to only be told to wait and the case has been transferred and should get a reply within 72 hours (also been told 24 hours). Nothing, absolute silence.
The battlepass has been out for 4 days now and I am missing out on rewards caused by this HUGE delay in giving us the compensation that is owed to us.
I ask why the radio silence and why are you scamming us from the promised items?
Thanks
Same here.
Tried to get in touch with support a couple of times, with no effect.
They are no help whatsoever, I just want the compensation so I can move on with my life instead of trying every avenue to get it...
I've had basically no luck with EA support. The last agent told me that someone above them just needed to approve it, but now this agent is telling me that only the in-game team can help and that he recommends "highlighting your experience on the official Battlefield forums." and that it isn't " something we, on the support side, were given the tools or authority to resolve directly."
Support can't do anything. Guess we just have to beg here and hope the developers take pity on us.
when i spoke with EA they took me through thier entire troubleshooting steps and at the end when i asked about compensation they simply said "it's not a known issue so we cannot compensate you".
Does anyone know if there's a way to contact Vince Zampella outside of twitter? I was also guided here after not being given any of the compensation. This is ridiculous, and hell, I wish it'd result in a class action lawsuit or something because it's BS.
I tried Instagram but no luck, maybe if we urge him, he will respond
up. Still no compensation.
EA, keep your word. No one had forced you to give it.
Same here, still waiting. Their lies & gas lighting is pissing me off, making me exclusively play Arc Raiders since season 1 launched in BF6
