Community Manager
After weeks of waiting, received a response about missing compensation for the EA App bug on launch day…
“Hi there,
Thank you for reaching out to EA Help.
I hope this message finds you well.
My name is Sumit, and I'm here to assist you.
We understand how frustrating this experience has been and truly appreciate your patience.
As for the compensation related to the Battlefield 6 launcher bug, we'd like to inform you that all impacted players have already received the compensation. If you have not yet received yours, we kindly suggest posting your concern on the Forums.
We apologize for the inconvenience and thank you again for your continued support.
Sincerely,
Sumit
EA Help“
Not sure how posting this to a community forum will help…
Anyone had a similar experience?
Hi, yes im waiting too, for 2XP and BP S1 compensation following this post. I buyed BF6 Tombstone pack in precomand on EA App.
Yup. Not sure how that's going to help since there's a thread with over 7000 comments about the problem being ignored, but I'll throw a comment here too. But honestly, I think EA's plan is to ignore us until it goes away. They don't actually seem to care as they just keep repeating if you didn't get it, you weren't affected at this point. It seems like referring to the forum is a way to get us to stop bugging support. It costs money to have support answer us. Ignoring us on the forum is nearly free. And doesn't affect customer satisfaction scores for the contact center.
Sad that a lot of people being ignored like this are loyal fans. Even if greed is their goal. There will be a lot more people not paying for battle passes now as a result of this. Pretty disappointing attitude from the team.
With the amount of EA App players effected by this they should just give every one of them the compensation they said that they would give. Other than that if you can prove you were effected they have to give you it, they are trying not to though but if you have some kinda proof it would force them into giving it
I pre-ordered the Battlefield 6 Phantom edition, was affected by the start day outage (content not accesible, "buy again"). On Twitter (X) it was announced that a compensation will be issued (XP boosters and Season 2 pass), but I did not receive anything yet... I'm well aware where to look for boosters etc. I've checked yesterday and nothing is present.
Throwing my hat in here too as I never received the xp boosts. And I assume I won't get the second battlepass either.
Edit: I also got a reply from EA support.
Thank you for reverting us. So **bleep** me I guess as they haven't got a clue |
Same. EA app pre-order, couldn't play at launch due to the outage, never received the promised compensation. Support lying and saying everyone already got compensated when that's clearly not the case.
Havnt received mine still. Phantom Edition owner too
The same here. After receiving that notification my ricket was closed and a new one was set to resolved.
It is a shame how seasoned Battlefield players are treated.
