Community Manager
After weeks of waiting, received a response about missing compensation for the EA App bug on launch day…
“Hi there,
Thank you for reaching out to EA Help.
I hope this message finds you well.
My name is Sumit, and I'm here to assist you.
We understand how frustrating this experience has been and truly appreciate your patience.
As for the compensation related to the Battlefield 6 launcher bug, we'd like to inform you that all impacted players have already received the compensation. If you have not yet received yours, we kindly suggest posting your concern on the Forums.
We apologize for the inconvenience and thank you again for your continued support.
Sincerely,
Sumit
EA Help“
Not sure how posting this to a community forum will help…
Anyone had a similar experience?
Yup. Not sure how that's going to help since there's a thread with over 7000 comments about the problem being ignored, but I'll throw a comment here too. But honestly, I think EA's plan is to ignore us until it goes away. They don't actually seem to care as they just keep repeating if you didn't get it, you weren't affected at this point. It seems like referring to the forum is a way to get us to stop bugging support. It costs money to have support answer us. Ignoring us on the forum is nearly free. And doesn't affect customer satisfaction scores for the contact center.
