[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

Hi, it has been 3 weeks since the post came out that ALL AFFECTED PLAYERS will receive 24 XP tokens and a free battlepass. 

I still have not received anything. I have opened numerous support cases and have not received a single reply. I have also opened numerous live chats over this 3 weeks to only be told to wait and the case has been transferred and should get a reply within 72 hours (also been told 24 hours). Nothing, absolute silence. 

The battlepass has been out for 4 days now and I am missing out on rewards caused by this HUGE delay in giving us the compensation that is owed to us.

I ask why the radio silence and why are you scamming us from the promised items?

Thanks