Community Manager
As requested by EA live support I'm posting this issue on the forum.
On launch day I was unable to play the game due to issues with the EA app. I tried to play Portal but the game crashed to desktop when I did!
All I could do is watch my friends stream it on Discord, very annoying!
When I heard I should be receiving compensation, but then didn't receive any I contacted EA support.
I was told they were fixing the issue and I will receive my compensation in due course.
I then received an email yesterday saying all issues have been fixed and my compensation should be in my inbox, which it isn't.
I contacted the EA support again and was told that that's the final fix if I didn't receive anything that was it and there was nothing they could do to manually add the compensation.
This is no way to treat a player who has played every Bf game since BC2.
I'm posting on here so my account gets reviewed and I do receive the compensation I'm entitled to.
Same. The EA help even promised me that I would get it.
Thank you for contacting EA. My name is Chint and I would be assisting you today with this case.
I would like to inform you that we have already escalated your case to the dedicated team. The team will resolve the issue for you in the meantime, we ask you to please be patient as there were many players who where effected at the launching time.
I hope you can understand and assure you that we will surely help you with the compensation.
