Community Manager
I have noticed that there are thousands of posts about this so I think everyone who has the same issue should comment and upvote this post and we can try and get EA to do something about it.
Simply put, thousands, probably tens of thousands or more of us haven't received our compensation of 24 XP boosters and Season One Pass due to not being able to play the game on day one due to the licensing issue with the EA APP.
I believe this may be due to us briefly connecting to a portal match and being instantly kicked out again. Either way, we didn't get to play.
We have been flooding the customer service agents with cases and get the same copy pasted "have you turned it on and off again" messages, shut down and sent around in circles for weeks now.
Cases get closed with no resolution. We get banned from online chat. The button for online chat doesn't even show up for me anymore.
There is going to be no resolution for any of us unless we all band together and make a big post about it. So here it is.
I also think we should get extra compensation considering the fact that so much of our combined time has been wasted and the rudeness of the EA customer service agents.
We have been called liars. That we are not eligible. Constantly ghosted by customer service agents even though we all have proof, screenshots etc.
Its time to stand up and do something. Even if its just a post to say "Same" a vote up and a few likes. The more people post and vote and like, the more chance we have at getting something done about this mess.
So please guys, give this a vote, a like, a comment. And lets get this done.
Also, to add more pressure, if you have time you can lodge a complaint with the BBB (better business bureau) and they will contact EA Games on our behalf and put pressure on them to resolve it faster.
It only takes a minute and will really help the effort.
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EA have removed all of the likes on this threads comments and removed the votes up (we shot from around 60-over 700 overnight.
So they are suppressing this post.
Guys keep commenting and voting on comments.
I cant stress enough, this probably wont get any resolution by itself but if you also complain to BBB (Better Business Bureau) then you will more likely get a resolution. Dont complain to BBB and expect nothing but maybe an apology.
Takes one minute. complain here: https://www.bbb.org/file-a-complaint
Keep fighting guys, even they are suppressing this post if we complain to BBB we can still put pressure on!
This is unacceptable, EA takes your money now because you are so disapointing that there will be a massive boycott on it,between this, the XP farms and all the bugs, most of players will probably not buy it again. But this should not be a problem for you because you seemed to want to do free game only now.
