[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

UPDATE NOV. 21, 2025 Hi everyone, We wanted to stop by with a brief update regarding the EA app issue that’s been discussed in this thread. Any players who were unable to access any modes have ...

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New Spectator

14 days ago

Is the compansation only for those who puchased the phantom edition??

I am still facing the same issue with missing compansation. Purchased the game in EA app and could not play during launch. I have tried to contact support multiple times but cant seem to get any help. I got a reply from support today that seems to indicate that only phantom edition purchases should be compansated for the outage.

Hi there,
Nice to meet you.

Thank you for writing back to us. My name is Siddhartha and I hope you're doing well.

After reviewing your case, I came to know that you are facing issues with Battlefield 6.

This is to notify you that as we can see you have purchased the standard edition and you are not eligible for the compensation for Phantom Edition (Deluxe).

Moreover, as you are primarily interested in the gameplay and do not worry for the cosmetics or a slight boost in progression. You will still get the complete, full experience of the game's campaign and multiplayer.

The last paragraph also suggests that my interest is more focused on the gameplay, and I should not worry about this because I can still play the game. This has to be the worst excuse I have seen from EA yet. I dont know how this person came to that conclusion but I can only assume it is because I havent spent any money in the in-game shop.

KquoT42
New Spectator
14 days ago
no, I preordered the phantom edition (I have trouble with good idea purchases when drunk), and haven't recieved the compensation either.
Currently on the 4th message from support saying basically the same thing... already provided tralala seems standard agents can't help us, so a mail everyday and posts here instead.

Ideas

[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

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