Community Manager
Hello,
At Battlefield 6’s launch, the game could not be accessed through the EA App. EA officially promised affected players who pre-ordered the game compensation consisting of 12 one-hour Double XP tokens (for gear and career) and a free season pass.
I pre-ordered the Phantom Edition, was affected by this issue, and received two emails from EA confirming my eligibility and instructing me to check my in, game messages. However, no compensation has ever been delivered, and there are no messages in my game.
When contacting support, I have received two types of replies:
-Either I’m told that all eligible players have already received their compensation, which cannot be true since I haven’t received mine;
-Or I’m told that the issue will be forwarded to the relevant team, but nothing ever happens afterward.
I would appreciate it if the officially promised compensation could be granted to my account as stated.
Thank you for your attention, and I look forward to a resolution.
Best regards,
