Community Manager
Called both numbers today.
+1 (650) 628-1396 is a fax line. Might come in handy later.
+1 (650) 628-1500 does connect to the EA HQ IVR, but the options are indeed a bit more on the corporate side. They even say for game issues to contact EA Help, basically. Considering EA Help advised me to contact this phone number, I still left a message by pressing option 1 for some sort of customer support, and explained the situation. I gave them my name, number, a preface that EA Help advised me to contact them, and then summarily described the situation. I am now waiting on a call back, but my shift starts in 2 hours so we'll see if they even call me back in time for me to answer.
I'm going to file a consumer complaint to my attorney general, and start drafting a letter to go out via physical mail to the EA HQ. I'll try and keep the progress updated here.
I finished filing a complaint to my state's attorney general, and I'll be waiting to hear back. I'll also get started on drafting a letter to EA HQ just in case I never hear back from them. For those who may be interested in doing the same, here's their physical address:
209 Redwood Shores Pkwy., Redwood City, California 94065
My state's attorney general presented my complaint to the business but the process is completely voluntary - so it's more of a formality if they respond according to the email I got from them. Nonetheless, it might bring more attention to the issue.
I also sent out that letter and addressed it to the attention of Customer Relations. Printed out proof of purchase, proof of lacking the in-game S1 Battle Pass, and the image the official Battlefield twitter shared about compensation. That plus the letter should cover all bases and leave no confusion for whoever gets it, hopefully.
Sucks Vince has gone radio silent on Twitter since the game launched. He seemed really adamant about EA App players getting into the game and compensated.
