Community Manager
My case status was "Waiting on Customer" so I did another chat to make sure it gets "Transferred" again. Here's what the rep said this time.
"We appreciate you bringing this issue regarding the Season One Battle Pass to our attention. We understand the frustration and inconvenience this has caused, and we want to assure you that we are aware of similar reports from other players. Our technical team is currently investigating the matter and working diligently to provide a resolution as soon as possible. Thank you for your patience and understanding as we work towards a solution to get you back to enjoying the game.We are currently working on identifying all affected players in our database. I will forward the account details to the relevant team so they can investigate the issue for you and resolve it, along with other affected players"
"I would like to inform you that the game team has yet to provide a timeline for resolution. We will share any updates with you as they become available, and you may also find them on our EA forums and social media channels."
I'd like to note I got the XP tokens but not the Battle Pass, this is why the rep only explicitly spoke about the Battle Pass.
