Community Manager
Posting again since it was removed LOL
Hey squad – sharing this because I still haven’t received the promised make-good from Electronic Arts despite being impacted by the EA App launch bug on October 10. According to EA’s own statement on X, players who were locked out of BF6 via the EA App were supposed to receive 12 Hardware + 12 Career 60-min XP Boosters and free access to the Season 1 Battle Pass (and for Phantom edition owners, free Season 2). ( I bought phantom so will have to wait see if I get to season 2 free)
I pre-ordered via the EA app, attempted to launch the game, got the “missing content / purchase to play” error, and couldn’t get in—yet there was no reward inbox, no notification, nothing. Reddit & the EA forums and X show many others in the same boat.
So I’m asking the community:
• If you purchased via the EA app and were locked out on launch day, did you receive the compensation?
• If yes, how the heck did you get it? as support gave me the runaround.
• If you didn’t get anything, what response did support give you?
Let’s get a clear thread going so EA can’t bury this one. They told us, “Anyone on the EA app who was impacted will receive…”—yet
far too many of us have not.
Drop your status below (yes/no), what you bought, whether you logged in on launch day, and whether the reward showed up. Maybe
together we can push for clarity and resolution.
same story. ea doesn't care.
