Community Manager
I was affected by the EA App entitlement outage on Battlefield 6 launch day, which caused the game to incorrectly show all content as unowned (“Purchase to Play / Not Installed”) for several hours. EA publicly stated that affected players would receive:
12× Career XP boost
12× Weapon XP boost
Free Season 1 Battle Pass
Launch login rewards
Like many other players, I never received any of these rewards.
WHAT HAPPENED
On launch day, the EA App failed to recognize my pre-order entitlement. The game:
- Showed Multiplayer, Campaign, and other components as “Purchase to Play”
- Forced me into Manage Files -> Install Multiplayer
- Did not allow me to play properly for around six hours
- Only allowed temporary Portal access through the workaround circulating on X (which EA confirmed does not disqualify compensation)
This is the exact symptom described in EA’s statements about the EA App outage.
I have timestamped screenshots of the entitlement error, including:
- “Multiplayer is not installed on your system.”
- All core components marked “Purchase to Play.”
SUPPORT INTERACTIONS
I contacted EA support twice (Nov 6 and Nov 13). Both advisors were polite and tried to help, but both ultimately said the same:
- They can only see automated system flags
- My account “was not affected,” even though my screenshots clearly show the outage symptoms
- There is “nothing they can do”
- They cannot escalate my case for manual review
- The only option is “post it on the forums”
- Community Managers will “recheck and reproduce the issue” (which is impossible, because this was a one-time outage, not a reproducible bug)
I have the full transcripts saved.
The end result is that support relies entirely on backend automation. When that automation fails, players like me have no path to resolution.
WHY I’M POSTING HERE
Support said that posting here is the only way to get help from Community Managers. However:
- Players have been posting about missing compensation every day
- The biggest thread is specifically about missing Battlefield 6 compensation
- There are zero CM replies
- There have been no updates since mid-October
- Many players were affected but never received the rewards
So I am posting this here in hopes that someone from the Battlefield Live Service or EA Community team can finally:
I am asking for this in good faith. But please stop suggesting that players “were not affected” when we have screenshots proving the exact outage behavior.
We just want the compensation that EA publicly promised to customers who experienced the EA App launch issue. Nothing more.
I see that your post was also moved to the comment section of the main thread.
It seems some CMs or moderators are lurking in the shadows.
