Community Manager
Same answer to me:
Hello there,
I appreciate you for reaching back to EA Help. Fritzydave here taking over this case.
I recognize that you want to know more about why some players including you did not get the goodwill grants and how it was determined who could receive the grants for the EA App outage during Battlefield 6's launch day. Please know that we have no information regarding this. Please know that our team has conducted a thorough investigation and confirmed that all players who were affected of the said incident were given the promised grants. I'm afraid to say that no further adjustments are to be made in this situation, and all the details we can share can be checked out here as well: forums.ea.com/idea/battlefield-6-bug-reports-en/update-bf6---purchase-to-unlocknot-installed-error--compensation-update/12733524
I know this is not the outcome you are hoping for, but I hope you understand advisor limitations in this instance.
We sincerely thank you for taking the time to raise this concern. If you have other questions or concerns, please do not hesitate to contact EA by creating a new case and we'll be more than willing to help.Fritzydave
This EA support is a joke. Everyone receive same answers. This should be investigate
