Community Manager
despite email received on 03.11.2025 - still nothing in game
Hallo Sir
The EA app issue that stopped players from accessing Battlefield 6 has been fixed. Thanks for your patience while we worked on it.
Anyone impacted by this issue should now have rewards in their inbox. Impacted players got:
- 12 Hardware
- 12 Career 60-minute Boosters
- full access to a Season 1 Battle Pass.
If you bought the Phantom Edition, you’ll get Season 2’s full Battle Pass.
To check your inbox, select the EA logo in the bottom-right of the main menu, then choose the Inbox tab.
You’ll find everything but your Battle Pass in your inbox. You don’t need to do anything to access your Battle Pass—it’ll become available when your Season launches.
Our advisors can’t give additional details or any in-game items relating to this outage.
Follow @Battlefield for more updates: https://x.com/Battlefield/
Thanks,
EA Help
Oh, I got this one today... it proves that EA HelpDesk does NOT read the ticket because I have NEVER once talked about this (compensation) in my case- I just asked for what I paid for.
I just replied to that very same email, took a picture of what was promised in the Pre-order Phantom from the EA\DICE website, underlined what is missing. I don't know how much more I can spell it out. I am now on the 28th message on my case. Each time they imagine what is I want... aggravating, annoying and REALLY giving EA\ DICE a bad rep they don't need.
