Community Manager
After spamming the support i got my hopes up with the following reply.
''Hello there! Thank you for contacting EA. My name is Shiv.
I hope you're doing well. I will assist you with your case today.
I extend my sincerest apologies for the delayed response to your case.
Upon reviewing your case, I see that you didn't receive the missing items . Please don't worry; I will do my level best to help you with the issue.
Alright, I just discussed this with my team and this seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here to help you better is I will be reporting this issue as bug on your behalf so that our game team can investigate and hopefully get this resolved for you.''
But when asking about it more, its the classic. Getting different support people that keeps sending the same horrible copy paste automated response and not even reading previous texts in the case. My hopes are now in the toilet. The EA Support is horrendous!
I've sent over 30 plus emails and get the same "Polite" scripted replies, NEXT. and different person every time. I will persist however and send a least one reply a day until its resolved. Pls Dice break your ties to EA, THEY ARE ABISMAL and their Greed out weighs their Customer Satisfaction😡
