Community Manager
I did not receive the promised compensation for the EA App error on launch day.
I bought the game before its release, and despite this, I couldn't access the game for the next 5 hours due to an error that reported missing game files that had already been downloaded.
The funniest thing about it all is that a friend of mine, who was annoyed that the game wasn't working on the EA App, refund his purchase and bought the game on Steam. He played for a while, and when they fixed the problem, he refund the game on Steam and bought it again on the EA App, receiving all the promised bonuses, a total of 24 tokens, along with an apology message from EA.
Additionally, after those few hours, when I finally managed to get into the game, I received a daily reward. It was only on the first day after entering the game, and since then I haven't received a single daily reward.
I also didn't get the bonuses I was supposed to get for the pre-release purchase.
I wrote to support about this issue, but all I received was a message from a bot telling me to turn the game off and on again and then check if the missing content had appeared. To date, I have not received a response regarding the promised compensation.
WTF? 🤯
I got message today
"Thank you for contacting us.
I would like to inform you that the Studio has completed the payment of compensation to the affected accounts and there are no more grants available for the same purpose."
Thats is just spitting in your face.
they lie
Exactly what I got as well. Unacceptable.
I got the same Message 5 time agin .
@EA thats is a big Joke over 8K Post in this Trade and EA say : the Studio has completed the payment of compensation to the affected accounts and there are no more grants available for the same purpose
Echt jetzt ?
