[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

I can confirm that this issue is not solved. I've been waiting since season 1 launched and I've received nothing. and EVEN TILL TODAY I still see no compensation given to my account even 

1. I have preordered on EA app and I do have the tombstone rewards
2. I've had the issues at the launch day hence only portal servers were available for me at that day
3. have checked my inbox everyday since season 1 launched, still nothing.
4. Have reached out to EA help, they just say that the compensation has already been distributed to those that are eligible, and I had to send 2 more emails to get something that looks less like copy pasted content and suggested me to make a post here.

5. Hello Kirin, Thank you for contacting EA Help. I hope you are well. My name is Michael and I am more than happy to assist you. We're sorry to learn that you have issues for the game BF6 which you are not receiving yet your Battle Pass and Exp Boost, I could only imagine how difficult your situation is as a gamer. I will do my best to assist you. Upon reviewing this case, we want to let you know that this was a known issue, and the studio has confirmed that all affected players have now been sent their grants. If you were impacted, the rewards should already be available in your account. If you haven't received it yet, we suggest you post your request on the forums. We hope that this would fix your concern moving forward, in case you need help or you have question please don't hesitate to contact us back. You time and effort bringing this concern in our attention is much appreciated. Thanks for reaching out to EA Help.

   

   EA_Leeuw​ This issue needs more attention as using copy pasted content to hold down loyal players and ignoring them isn't the way EA should be treating its customers.