Community Manager
I got an email from EA Customer Relations. They are looking into my activity to see what happened. Anyone got this far? Seems to be the right place... Sort of hopeful right now...
I kept on asking for escalation of the ticket, either to a supervisor or to the appropriate department. I stated that I wanted to file a formal complaint and described the following:
Btw, if I look at the messages in my ticket including the ones telling me I need to continue using chat, I am almost at a whopping 100 messages. So I guess that also counts. Also, I always filled in the 4 questions questionaire stating my problem was not solved.
Last, it should be noted that I am (or at least try to be) polite in my emails, even though I am really pissed off. It seems everyone is also tied to a lot of restrictions...
In the end, I finally received a message that my case has been forwarded. Then, I received an email from a CR rep stating that I have reached the right departement and everything has been escalated to the right team. Fingers crossed, hoping for a breakthrough.
Yeah I got the same result. They claim to have escalated it to their boss and some department to investigate. Just wait a few days to see your ticket closed stating "No solution available".
Oh noooozzz
Was the layout of email from CR rep also totally different from what you got before? In my case it is, it looks and feels like this is actually another department and is also coming from an ea.com email address...
I never heard back from them and my ticket got closed with one of their many "All affected players have been compensated, we are very sorry bla bla" scripts. I reopened it today, had to talk to yet another support employee who assured me once again that some department will investigate and contact me. Hope you have better results!
I thought I got somewhere after 20 odd emails with different people replying only to get a more official looking reply saying all affected ted were compensated and I was deemed not affected even tho I spent hours at midnight trouble shooting. It's ridiculous to be told that you weren't affected when you were, like they have no doubt I'm lying or something.
I'm on the app, phantom edition. How hard is it to just blanket compensate if you can't get it right!
Surely this is AI at this point...
Hi Johnathon ,
Thank you for contacting EA. I'm "REDACTED BY ME", glad to assist you with your concern. I hope you're having a great day!
I understand that you're having issue with the rewards due to launch day issue. I know how troubling it is.
We're sorry that this is not the resolution that you wished but as much as we 're willing to help you with this kind of outage for the game and since you already did some troubleshooting in your end.
However, since the affected players have already been receiving the rewards and if you haven't received the rewards, you might be not eligible for the same players that is affected.
This may resolve your issue, I hope this clears out the situation.
I hope this information helps! Should you have any other questions or concerns, please don't hesitate to contact us again. Thanks again for contacting EA.
I hope this isn't against the rules but omg this is just silly at this point. I dont get why it's so hard to do another pass to confirm that the missed players were all the missed players.
