[CLOSED] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

I kept on asking for escalation of the ticket, either to a supervisor or to the appropriate department. I stated that I wanted to file a formal complaint and described the following:

• Formal complaint in short, i.e., I was online during the outage, yet never received compensation.
• Description of actions during outage, i.e., logging in, reinstalling stuff, spam joining portal. I also stated that they should be able to see this in their logs.
• Description of what I did after the outage, i.e., checking for compensation (which I never received).
• Description of EA help / forums experience and what has been confirmed. In my case, the help agents told me I am the owner of the game, I am entitled to compensation, and all entitled players have been compensated.
• Explanation of why I want to escalate things, i.e.,  going around in circles with help agents and 8k+ posts being ignored completely on the forums.

Btw, if I look at the messages in my ticket including the ones telling me I need to continue using chat, I am almost at a whopping 100 messages. So I guess that also counts. Also, I always filled in the 4 questions questionaire stating my problem was not solved.

Last, it should be noted that I am (or at least try to be) polite in my emails, even though I am really pissed off. It seems everyone is also tied to a lot of restrictions...

In the end, I finally received a message that my case has been forwarded. Then, I received an email from a CR rep stating that I have reached the right departement and everything has been escalated to the right team. Fingers crossed, hoping for a breakthrough.