Community Manager
Yeah I got the same result. They claim to have escalated it to their boss and some department to investigate. Just wait a few days to see your ticket closed stating "No solution available".
Was the layout of email from CR rep also totally different from what you got before? In my case it is, it looks and feels like this is actually another department and is also coming from an ea.com email address...
I never heard back from them and my ticket got closed with one of their many "All affected players have been compensated, we are very sorry bla bla" scripts. I reopened it today, had to talk to yet another support employee who assured me once again that some department will investigate and contact me. Hope you have better results!
Oh man, I hope this will be different then...
What I noticed, is that all the copy-paste emails come from a customer experience email address, while the current one is coming from customer relations.
