Community Manager
I thought I got somewhere after 20 odd emails with different people replying only to get a more official looking reply saying all affected ted were compensated and I was deemed not affected even tho I spent hours at midnight trouble shooting. It's ridiculous to be told that you weren't affected when you were, like they have no doubt I'm lying or something.
I'm on the app, phantom edition. How hard is it to just blanket compensate if you can't get it right!
Surely this is AI at this point...
Hi Johnathon ,
Thank you for contacting EA. I'm "REDACTED BY ME", glad to assist you with your concern. I hope you're having a great day!
I understand that you're having issue with the rewards due to launch day issue. I know how troubling it is.
We're sorry that this is not the resolution that you wished but as much as we 're willing to help you with this kind of outage for the game and since you already did some troubleshooting in your end.
However, since the affected players have already been receiving the rewards and if you haven't received the rewards, you might be not eligible for the same players that is affected.
This may resolve your issue, I hope this clears out the situation.
I hope this information helps! Should you have any other questions or concerns, please don't hesitate to contact us again. Thanks again for contacting EA.
I hope this isn't against the rules but omg this is just silly at this point. I dont get why it's so hard to do another pass to confirm that the missed players were all the missed players.
