Community Manager
Hello,
I'm following up regarding the Battlefield 6 compensation announced for players impacted by the EA App launch issue.
I Purchased the Phantom Edition through the EA App and was unable to access the game during launch weekend, which clearly fits the description of impacted players in EA's official communication.
Despite multiple contacts with EA Help (case #225610098), I have not received:
EA Help informed me that my account (EA ID: Barbdouce09) was "not flagged as eligible" by the automated process, but the official forum update mentions that manual adjustements were made for affected players.
I'm requesting a manual verification of my account eligtibility, as my situation matches those described as eligible in EA's own statements:
[UPDATE] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update UPDATE 4, Oct. 17 - EA app Outage In-game Rewards Update
Thank you very much for your help and time.
Regards.
Hello again,
I’m just following up on this issue, as my EA Help case #225610098 has now been closed with the information that “no further adjustments will be provided,” even though I was affected by the EA App launch issue and still have not received the compensation (12 Hardware + 12 Career 60-Minute Boosters + Season 2 Battle Pass access for Phantom Edition).
Support advised me to post here so that a Community Manager or game team contact could review my eligibility manually.
I’d really appreciate if someone from the Battlefield team could take a look at my account (EA ID: Barbdouce09, EA App on PC) and confirm whether it can be added to the list of impacted players.
I'm also having the crash issue mentionned here since the update: https://steamcommunity.com/app/2807960/discussions/0/681860127366827044/
Not going to lie, it is a bit frustrating...
Thank you very much for your time and help,
Thomas
