Ideally the GPU should be loaded as high as it can go, the closer it is to 100% the better. Games that run well, and are optimized well should push your GPU to 100%.
And just to make it clear, there's no policy that "you will have similar problems". There are problems with connection, ones that are not in house at EA but most likely at Amazon, who's server EA uses to host our games.
The policy is that until they can communicate something to us, or until they know what they can communicate, they will have to stay silent.
They will share updates and publish patches as soon as they can, but not all of this in their hands.