Missing all of the pre-launch rewards

I completed the beta challenges, played on ps5, did the twitch drops, played 2042 for the road to bf6, and have an EA account with nearly every BF game since 4. Somehow every single reward I should have unlocked is locked, even with the messages on my account saying that I have them available. Been through 4 iterations of a support ticket to be told I'm "missing an eligibility requirement" that nobody can figure out or expand on. Example of the missing beta reward attached.