Community Manager
Known issue, we see it all over. Pre-Order people who pre-loaded cannot play the game as it tells us we have to purchase campaign and multiplayer DLC that we already purchased.
All play should have been paused when this was discovered. Now, Steam, PSN, etc players progress while we cannot even play the campaign.
This should not be a hard patch, it is a licensing flag issue.
EA app users that cannot access the game for a length of time should be compensated as now our gameplay just got harder against higher level people from the get go.
We bought the game from the your company directly through your own app, you would think we would be the last people effected by issues like this.
proper feel kicked in the balls over this. I pre ordered 2 months ago despite being burned with BF2042. older player like me(55) grew up with good BF times. now its just a running joke with EA. Refunded and done with it. Id rather stay with delta Force now. Totally betrayed and let down again. Why they launch it all at once instead per region, its like they invite problems. Now this dlc bug and all they have done is anger their loyal fans yet again. Im done. anyway the saudis own EA now, so its over anyhoo.
Lucky you - I am in the same situation (same age, same experience), but the refund tool now throws an Internal Server Error (500)
A Server Error 500 indicates a generic problem on the website's server, preventing it from fulfilling a request. It means their refund API is crashing under the volume. Good to meet another Gen X oldie!
Not like they didn't have a gauge to know how many users would be logging in from each app, you know, sales records, etc.
