Community Manager
Known issue, we see it all over. Pre-Order people who pre-loaded cannot play the game as it tells us we have to purchase campaign and multiplayer DLC that we already purchased.
All play should have been paused when this was discovered. Now, Steam, PSN, etc players progress while we cannot even play the campaign.
This should not be a hard patch, it is a licensing flag issue.
EA app users that cannot access the game for a length of time should be compensated as now our gameplay just got harder against higher level people from the get go.
We bought the game from the your company directly through your own app, you would think we would be the last people effected by issues like this.
Found this today about compensation.
Compensation and fixes
Backend fix: On October 10, 2025, Battlefield Studios announced they had deployed a backend fix specifically for the EA app issue that prevented players from starting game modes. Players were instructed to restart the EA app and the game for the fix to take effect.
Phantom Edition access: EA Play Pro members received the Battlefield 6 Phantom Edition as part of their membership, which may be viewed as compensation for the initial problems. This edition includes extra cosmetics and XP boosts.
Free content and XP boosts: In addition to fixing the app, EA Play members were given an "EA Play Deployment Pack" containing cosmetics and XP boosts to compensate for the launch problems.
What about the people who are not EA Play Members, but paid FULL PRICE through your crappy app? We don't get anything? YOUR game, YOUR app, YOUR licensing issue and WE get **bleep**ed over?
REALLY?
