Community Manager
I purchased the Phantom Edition and preloaded the game. On launch day, I ran into a "missing content" issue. I redownloaded the content and tried to play, but it was unsuccessful. The only thing I managed to do was join a portal server, but I couldn't even start the game because it was a custom server. I noticed that the spawns were in the center of the map and everyone who spawned was instantly killed. I closed the game and didn't play for the entire first day. The next day, I played without any problems since they'd fixed it. Now I'd like to know how to get the rewards you promised, since I don't have anything related to them in my inbox.
Hello,
I was unable to play the game on its release date, Friday, October 10th, due to a bug with the EA App platform, which caused the game to display that multiplayer content was missing, even though it had been downloaded.
Since this bug affected all EA App users, @BattlefieldComm Twitter account announced that affected accounts would receive, over the weekend of October 11–12, XP bonuses as well as free access to the Season 1 Premium Battle Pass.
However, as of today, I still haven’t received anything in the game.
I did receive an in-game message saying “Your new reward awaits” yesterday, October 12th, but nothing else is available in-game.
Could you please help me?
Kind regards,
SFast_Greed
Same thing happened to me. I got on before it was ironed out. Sat online for an hour trying to figure out why the vast majority of the options had a lock icon in the corner and it was saying I hadn't bought the game. Haven't received anything as of yet. Kinda weird to offer a reward for something due to a screw up and then screw up by having people not get the reward...
Pretty frustrating.
Same here, but i haven't even received the in-game message either yet...
Same here.
Same here, no comp yet nor the email
Still waiting, haven't gotten any in-game mail either.
Same here.
Same here just checked to see if it had been rolled out yet, as it was said to be done at the weekend and still nothing!
still the same 5 days later
I opened a ticket and they haven't even replied to me yet. It's been well over 72 hours.
I typed "compensation" in the ticket submission and it straight said to me "our assistants can't help you with that, please go on forums" when I submitted my ticket.
Same, still no compensation or tokens they are talking about.
me too... i had that problem on launch day, stilldid not receive anything!
