[UPDATE] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

I’m creating this post because support has run in circles for weeks and has now admitted they can’t verify or manually fix cases like mine — even when there’s clear proof a player was affected.

I have yet to receive my compensation Nov. 4 2025 and I have PROOF.

Background

During the Battlefield 6 launch (October 10, 2025), the EA App outage caused a “purchase to play” error for many players who had already purchased the game.

EA publicly stated that affected players would receive compensation, which included:

• 12 Hardware items
• 12 Career 60-minute Boosters
• Full Season 1 Battle Pass (and Season 2 if Phantom Edition)

My Case

• Game purchased through EA.
• I was logged in on October 10, 2025, under my EA account.
• I encountered the “purchase to play” error repeatedly that day despite owning the game.
• My Discord account (can be verified through Battlefield Labs as I had to link it for the betas) shows timestamped proof (1:28 PM CST) of the issue in real time.
• The Battle Pass tab in-game is visible but locked — it tells me to buy the Battle Pass, confirming I never received it.
• I’ve checked my in-game inbox, EA Connect messages, and all menus; the compensation items are simply not there.

What Support Said

• Over multiple tickets, EA Help representatives confirmed the following:
• The compensation was automatically issued to “affected players.”
• They do not have visibility into what criteria determined who was “affected.”
• There is no manual method available for them to verify or correct incorrectly excluded accounts.
• As a result, they simply closed my case with “no further changes will be made.”

The Problem

This means EA’s system may have failed to tag legitimately affected players (like me), and there is no process to fix that failure.

That’s not a one-off support issue — that’s a structural gap in how compensation was handled.

What I’m Asking

• That this post be forwarded to the Battlefield 6 team or a senior support lead for review.
• That EA provides a way to manually verify eligibility for players who can show verifiable evidence they were impacted but not flagged by the automated process.

This isn’t about “missing rewards” — it’s about accountability.

If EA promised to make things right for players impacted by the launch outage, there should be a way to verify legitimate cases when automation fails.

Verifiable Proof