[UPDATE] BF6 - Purchase To Unlock/Not Installed Error & Compensation Update

Hello everyone,

I’m posting here because I genuinely don’t know what else to do. It's been over a month since Battlefield 6 launched, and I still have not received the compensation rewards that were officially promised to players who couldn't play on launch day due to the EA App issue.

Like many others, I took time off on launch day to play and was unable to access the game at all through the EA App, while Steam players could play normally. Many people already received their rewards — but many of us still did not receive anything.

I have contacted support several times, and the response is always the same: "Please wait, we’re investigating." Recently they even claimed the issue was resolved — but clearly it wasn’t, because a lot of players still haven't received the promised compensation.

There are many posts here on the forum reporting the same situation, and yet no official update, no timeline, and no acknowledgement. We are just left waiting.

After this experience, I will not buy through the EA App again. We were promised compensation, and it has not been delivered.

We’re simply asking for what was promised. Nothing more.

I hope this post finally gets proper attention and a real update — not another "please wait" message. We've waited long enough.

Update:

I’ve just received another response from EA Support — and according to them, the compensation was already delivered to “all affected players.” They also stated that if I didn’t receive anything, it means they have “verified” that I was not affected by the outage.

This is extremely frustrating, because:

• I was unable to play on launch day.
• I purchased and launched through the EA App — the platform that had the issue.
• I have opened multiple cases.
• I followed all instructions and waited patiently.
• Other players in the same situation did receive the rewards.

Yet somehow, the system (and now support) claims I was not affected, even though I literally could not play.

To make it worse, they closed the case again instead of properly reviewing it or escalating it, despite the fact there are still multiple reports here and on other platforms about the same issue.

So according to the current EA support logic:
We didn’t play on launch day, we reported it, we waited over a month… and now we’re told we actually weren’t affected and there is nothing else they will do.

I really don’t understand how this can be considered a resolution.

If anyone from the EA team is actually reading the forum — please reopen this matter and look into it properly. There are many players still missing the compensation.

We are not asking for anything extra — only what was promised.