Ideas

dnrnek02's avatar
dnrnek02
Rising Novice
2 months ago

USB DISCONNECTION ISSUE (Stop working Mouse, Keyboard, Headset during game.)

I played Play Battlefield 6 without any issues until about 4 weeks ago, but after the update, after the start of the game, I get a problem where all the peripherals that are connected to the USB randomly go dead. (Stop working Mouse, Keyboard, Headset)

Repeated connection and disconnection In severe cases, the connection is completely disconnected and my computer needs to be restarted.


(If the connection is completely disconnected, not only the USB-connected devices but also the touchpad and keyboard of the laptop itself will stop working, so the game and window will not be able to shut down properly and the system will be forced to shut down using the power button.)


When this problem occurs, the system log gets an IOMMU error HAL event ID 15.


<Things that have been attempted to solve the problem>
-Replacing the laptop Motherboard
(When replacing laptop Motherboard, CPU and Graphic card are also replaced with new ones.)
-Replacing laptop RAM
-Reinstalling windows OS (6 times)
(When Reinstalling windows, Cleaned up all data in the drive)
-Windows Update
-BIOS update / Bios downgrade
-Update graphics driver / Downgrade graphics driver
-CPU Chip-set driver reinstalling and update
-USB power management option setting
-Modifying USB power options and HID power options
-In the BIOS, Vt-d disable
-In the BIOS, Fast-boot disable
-Completely uninstall and reinstall various USB drivers
-Game file integrity inspection
-Use a different USB port on my laptop
-Xbox game bar disable
-Reinstalling EA Anti-Cheat(EA Javelin) Programs
-Excluded the EA Anti-Cheat(EA Javelin) program in Windows Defender
-Use a different Mouse, Keyboard, Headset

...etc


<Computer Specs and surround equipment>
Laptop Model : ASUS ROG STRIX G18 G815LW-S9103
CPU : Intel(R) Core(TM) Ultra 9 275HX
GPU : NVIDIA GeForce RTX 5080 Laptop
Motherboard : G815LW (BIOS Version : .327)
RAM : 32G
SSD : 1T
OS : Windows 11 pro (64bit)
Mouse : Logitech G703
Keyboard : Logitech G512
Headset : Steelseries Arctis 7


<Programs I installed after windows format before running battlefield 6>
-Chrome Browser
-NVIDIA App
-Steam
-Logitech G Hub
-discord
-My ASUS



I haven't played the game properly in a month.
It is said that a similar problem to mine is occurring among other users.
Please solve it quickly.

3 Comments

  • +1 To this, looking for solutions please!

    For me this is everything I've noted:
    - Launching BF6 for the first time after PC is rebooted / turned on. (If this issue already occurred once, and I didn't restart the PC, it doesn't happen again)
    - Can occur on Launch, or after a few minutes of gameplay
    - Starts with either mouse, or keyboard disconnecting (I have a USB mic, so that also goes)
    - 20s / 30s I'm not able to do a thing, everything on the PC seems to run fine, except I have no input or last input is held down. (if I was walking left, I'll continue to walk left)
    - Unlike the original post, my PC does return to normal, but only once the game crashes. I can then launch the game and play as normal after.

    <Computer Specs and surround equipment>
    CPU : Ryzen 9 5900X
    GPU : NVIDIA GeForce RTX 4090
    Motherboard : Aorus X570 Pro Wifi
    RAM : 128G
    SSD : 1T (where the game is stored)
    OS : Windows 10 (64bit)

  • So the new update has ruined my game and now the game is completely unplayable

    So not to long ago I made a reddit post in the r/bf6 subreddit,  about the new update breaking my game. It said it was going to take 6 days to download and once I fixed that, and had my game update. The game kept crashing upon launched. I fixed the crash issue and was able to play until today. It had been a day or two since I last played and use my pc, so it was a fresh boot. 

     

    I was able to play like 5 minutes of casual breakthrough( i play a few rounds as warm ups) and then started to experiencing very high ping and latency issues. Which is wierd because I recently bought an ethernet cable and haven't any issues since I had gotten it. Then my USB port connection went crazy, the connect/disconnected sound played repeatedly and my mouse and keyboard stopped working and shutdown completely, the game was still running and doing perfectly fine. I did a hard shutdown, since my keyboard/mouse wasn't working, and unplugged everything and my pc. 

     

    I left it for a few minutes, plugged everything back in, with different ports and boot up my pc and game. This time the connection/disconnected breakout and complete shutdown of my mouse and keyboard happened before I could even join a match. I did the reboot and unplug again but this time tried some of my other triple A games and other shooters and they worked perfectly fine no issues. 

     

    I have read online that other players have been experiencing this since the beginning of the new update and haven't been able to play for almost a month. I have also read that its being cause by changes to the Javelin Anti-Cheat system, that is specifically effecting Ryzen products and users. Is there a fixes, as I have not seen any, or Am I cooked and just hope the next update fixes this 

     

    PC Specs:

    OS: windows 11

    CPU: AMD Ryzen 5 3600X 6-Core Processor 

    GPU: Nvidia GeForce RTX 2060 SUPER

    RAM: 16.0 GB 

     

    I have a death adder and a razor rgb keyboard, my last keyboard bit the dust after my fiancee tried cleaning it and my old mouse was crap and the left click was broken. So she bought me it from Walmart and it was on sale for like 80$ can as a package bundle 

     

     

  • KednaT1's avatar
    KednaT1
    New Spectator
    4 days ago

    I just got the same problem but mostly with my keyboard (corsair k70 mk2), I played bf6 since launch and it was fine, even last week was ok. Now I sometimes can play one round and once problem happens straight after start of the game. First keyboard is shutdown, then after a minute or something my pc freeze and shows blue screen and reset.

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