Ideas

dnrnek02's avatar
dnrnek02
Seasoned Novice
3 months ago

USB DISCONNECTION ISSUE (Stop working Mouse, Keyboard, Headset during game.)

I played Play Battlefield 6 without any issues until about 4 weeks ago, but after the update, after the start of the game, I get a problem where all the peripherals that are connected to the USB randomly go dead. (Stop working Mouse, Keyboard, Headset)

Repeated connection and disconnection In severe cases, the connection is completely disconnected and my computer needs to be restarted.


(If the connection is completely disconnected, not only the USB-connected devices but also the touchpad and keyboard of the laptop itself will stop working, so the game and window will not be able to shut down properly and the system will be forced to shut down using the power button.)


When this problem occurs, the system log gets an IOMMU error HAL event ID 15.


<Things that have been attempted to solve the problem>
-Replacing the laptop Motherboard
(When replacing laptop Motherboard, CPU and Graphic card are also replaced with new ones.)
-Replacing laptop RAM
-Reinstalling windows OS (6 times)
(When Reinstalling windows, Cleaned up all data in the drive)
-Windows Update
-BIOS update / Bios downgrade
-Update graphics driver / Downgrade graphics driver
-CPU Chip-set driver reinstalling and update
-USB power management option setting
-Modifying USB power options and HID power options
-In the BIOS, Vt-d disable
-In the BIOS, Fast-boot disable
-Completely uninstall and reinstall various USB drivers
-Game file integrity inspection
-Use a different USB port on my laptop
-Xbox game bar disable
-Reinstalling EA Anti-Cheat(EA Javelin) Programs
-Excluded the EA Anti-Cheat(EA Javelin) program in Windows Defender
-Use a different Mouse, Keyboard, Headset

...etc


<Computer Specs and surround equipment>
Laptop Model : ASUS ROG STRIX G18 G815LW-S9103
CPU : Intel(R) Core(TM) Ultra 9 275HX
GPU : NVIDIA GeForce RTX 5080 Laptop
Motherboard : G815LW (BIOS Version : .327)
RAM : 32G
SSD : 1T
OS : Windows 11 pro (64bit)
Mouse : Logitech G703
Keyboard : Logitech G512
Headset : Steelseries Arctis 7


<Programs I installed after windows format before running battlefield 6>
-Chrome Browser
-NVIDIA App
-Steam
-Logitech G Hub
-discord
-My ASUS



I haven't played the game properly in a month.
It is said that a similar problem to mine is occurring among other users.
Please solve it quickly.

6 Comments

  • DuckNuget's avatar
    DuckNuget
    Seasoned Newcomer
    2 days ago

    open PowerShell \ run as Administrator

     

    powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

    powercfg /SETDCVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

    powercfg /SETACTIVE SCHEME_CURRENT

     

     

    also go to device manager, find every usb device and uncheck power saving option, 

  • DuckNuget's avatar
    DuckNuget
    Seasoned Newcomer
    2 days ago

    open PowerShell \ run as Administrator

     

    powercfg /SETACVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

    powercfg /SETDCVALUEINDEX SCHEME_CURRENT 2a737441-1930-4402-8d77-b2bebba308a3 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 0

    powercfg /SETACTIVE SCHEME_CURRENT

     

     

    also go to device manager, find every usb device and uncheck power saving option, 

  • DuckNuget's avatar
    DuckNuget
    Seasoned Newcomer
    8 days ago

    i have the same laptop and SAME ISSUE!!!!, and OMG i thought i have something wrong with my laptop, i was going crazy till i saw your post, i did change everything too with no progress at all in BF6

    Log Name: System Source: Service Control Manager Date: 5/23/2026 6:14:05 AM Event ID: 7034 Task Category: None Level: Error Keywords: Classic User: N/A Computer: OMARoOo Description: The EAAntiCheatService service terminated unexpectedly. It has done this 1 time(s). Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" /> <EventID Qualifiers="49152">7034</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2026-05-23T03:14:05.9662240Z" /> <EventRecordID>14028</EventRecordID> <Correlation /> <Execution ProcessID="1808" ThreadID="35828" /> <Channel>System</Channel> <Computer>OMARoOo</Computer> <Security /> </System> <EventData> <Data Name="param1">EAAntiCheatService</Data> <Data Name="param2">1</Data> <Binary>4500410041006E00740069004300680065006100740053006500720076006900630065000000</Binary> </EventData> </Event> Log Name: OAlerts Source: Microsoft Office 16 Alerts Date: 5/23/2026 6:14:00 AM Event ID: 300 Task Category: None Level: Error Keywords: Classic User: OMAROOO\omarm Computer: OMARoOo Description: Failed to parse element: VersionOverrides Id=65ff8bd9-e8d3-4581-a27a-75840c41de94, DisplayName=Microsoft Forms, Provider=Microsoft Office Services, StoreType=SdxRdx, StoreId=(null) P1: Apps for Office P2: 16.0.19929.20172 P3: 0x8004323E P4: New Document Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft Office 16 Alerts" /> <EventID Qualifiers="0">300</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2026-05-23T03:14:00.5964196Z" /> <EventRecordID>69</EventRecordID> <Correlation /> <Execution ProcessID="38648" ThreadID="0" /> <Channel>OAlerts</Channel> <Computer>OMARoOo</Computer> <Security UserID="S-1-5-21-79043646-53544037-1780773085-1001" /> </System> <EventData> <Data>Failed to parse element: VersionOverrides </Data> <Data>Id=65ff8bd9-e8d3-4581-a27a-75840c41de94, DisplayName=Microsoft Forms, Provider=Microsoft Office Services, StoreType=SdxRdx, StoreId=(null) </Data> <Data>Apps for Office </Data> <Data>16.0.19929.20172 </Data> <Data>0x8004323E </Data> <Data>New Document </Data> </EventData> </Event> Log Name: Application Source: Application Error Date: 5/23/2026 6:13:58 AM Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords: User: SYSTEM Computer: OMARoOo Description: Faulting application name: eaanticheat.gameservice.exe, version: 1.0.31167.0, time stamp: 0x6a0e12a7 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception code: 0xc0000374 Fault offset: 0x0000000000117175 Faulting process id: 0x607C Faulting application start time: 0x1DCEA601BDB0B64 Faulting application path: C:\Program Files\EA\AC\eaanticheat.gameservice.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 3b6d1dcc-8d7c-467c-857d-54e3523b1640 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2026-05-23T03:13:58.6564866Z" /> <EventRecordID>9611</EventRecordID> <Correlation /> <Execution ProcessID="38608" ThreadID="38696" /> <Channel>Application</Channel> <Computer>OMARoOo</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="AppName">eaanticheat.gameservice.exe</Data> <Data Name="AppVersion">1.0.31167.0</Data> <Data Name="AppTimeStamp">6a0e12a7</Data> <Data Name="ModuleName">ntdll.dll</Data> <Data Name="ModuleVersion">10.0.26100.8328</Data> <Data Name="ModuleTimeStamp">0022b8e0</Data> <Data Name="ExceptionCode">c0000374</Data> <Data Name="FaultingOffset">0000000000117175</Data> <Data Name="ProcessId">0x607c</Data> <Data Name="ProcessCreationTime">0x1dcea601bdb0b64</Data> <Data Name="AppPath">C:\Program Files\EA\AC\eaanticheat.gameservice.exe</Data> <Data Name="ModulePath">C:\Windows\SYSTEM32\ntdll.dll</Data> <Data Name="IntegratorReportId">3b6d1dcc-8d7c-467c-857d-54e3523b1640</Data> <Data Name="PackageFullName"> </Data> <Data Name="PackageRelativeAppId"> </Data> </EventData> </Event> Log Name: System Source: ibtusb Date: 5/23/2026 6:13:45 AM Event ID: 1865 Task Category: None Level: Error Keywords: Classic User: N/A Computer: OMARoOo Description: The description for Event ID 1865 from source ibtusb cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: Device Reset Timeout The message resource is present but the message was not found in the message table Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="ibtusb" /> <EventID Qualifiers="49158">1865</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2026-05-23T03:13:45.3762614Z" /> <EventRecordID>14007</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="592" /> <Channel>System</Channel> <Computer>OMARoOo</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>Device Reset Timeout</Data> <Binary>000000000200280000000000490706C0000000000000000000000000000000000000000000000000</Binary> </EventData> </Event> Log Name: System Source: Microsoft-Windows-WLAN-AutoConfig Date: 5/23/2026 6:13:39 AM Event ID: 10002 Task Category: None Level: Warning Keywords: User: SYSTEM Computer: OMARoOo Description: WLAN Extensibility Module has stopped. Module Path: C:\Windows\System32\DriverStore\FileRepository\netwtw6e.inf_amd64_1dcc048ae0ea02f8\IntelIHVRouter18.dll Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WLAN-AutoConfig" Guid="{9580d7dd-0379-4658-9870-d5be7d52d6de}" /> <EventID>10002</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x4000000000000000</Keywords> <TimeCreated SystemTime="2026-05-23T03:13:39.7683052Z" /> <EventRecordID>14000</EventRecordID> <Correlation /> <Execution ProcessID="4628" ThreadID="4984" /> <Channel>System</Channel> <Computer>OMARoOo</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="ExtensibleModulePath">C:\Windows\System32\DriverStore\FileRepository\netwtw6e.inf_amd64_1dcc048ae0ea02f8\IntelIHVRouter18.dll</Data> </EventData> </Event> Log Name: System Source: Microsoft-Windows-DNS-Client Date: 5/23/2026 6:13:31 AM Event ID: 1014 Task Category: (1014) Level: Warning Keywords: (268435456) User: NETWORK SERVICE Computer: OMARoOo Description: Name resolution for the name datarouter.ol.epicgames.com timed out after none of the configured DNS servers responded. Client PID 29816. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1c95126e-7eea-49a9-a3fe-a378b03ddb4d}" /> <EventID>1014</EventID> <Version>1</Version> <Level>3</Level> <Task>1014</Task> <Opcode>0</Opcode> <Keywords>0x4000000010000000</Keywords> <TimeCreated SystemTime="2026-05-23T03:13:31.5719333Z" /> <EventRecordID>13989</EventRecordID> <Correlation /> <Execution ProcessID="2484" ThreadID="29208" /> <Channel>System</Channel> <Computer>OMARoOo</Computer> <Security UserID="S-1-5-20" /> </System> <EventData> <Data Name="QueryName">datarouter.ol.epicgames.com</Data> <Data Name="AddressLength">128</Data> <Data Name="Address">1700000000000000FE8000000000000000000000000000010800000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Data> <Data Name="ClientPID">29816</Data> </EventData> </Event> Log Name: System Source: Microsoft-Windows-HAL Date: 5/23/2026 6:13:20 AM Event ID: 15 Task Category: None Level: Error Keywords: User: N/A Computer: OMARoOo Description: The IOMMU has detected an error. Device: 0x80A4 FaultInformation: 0xFEF6B000 FaultReason: 0x6 ExtendedData: 0x0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-HAL" Guid="{63d1e632-95cc-4443-9312-af927761d52a}" /> <EventID>15</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2026-05-23T03:13:20.3918255Z" /> <EventRecordID>13977</EventRecordID> <Correlation /> <Execution ProcessID="3508" ThreadID="3624" /> <Channel>System</Channel> <Computer>OMARoOo</Computer> <Security /> </System> <EventData> <Data Name="SourceId">32932</Data> <Data Name="FaultInformation">4277579776</Data> <Data Name="FaultReason">6</Data> <Data Name="ExtendedData">0</Data> </EventData> </Event>

  • KednaT1's avatar
    KednaT1
    New Spectator
    15 days ago

    I just got the same problem but mostly with my keyboard (corsair k70 mk2), I played bf6 since launch and it was fine, even last week was ok. Now I sometimes can play one round and once problem happens straight after start of the game. First keyboard is shutdown, then after a minute or something my pc freeze and shows blue screen and reset.

  • So the new update has ruined my game and now the game is completely unplayable

    So not to long ago I made a reddit post in the r/bf6 subreddit,  about the new update breaking my game. It said it was going to take 6 days to download and once I fixed that, and had my game update. The game kept crashing upon launched. I fixed the crash issue and was able to play until today. It had been a day or two since I last played and use my pc, so it was a fresh boot. 

     

    I was able to play like 5 minutes of casual breakthrough( i play a few rounds as warm ups) and then started to experiencing very high ping and latency issues. Which is wierd because I recently bought an ethernet cable and haven't any issues since I had gotten it. Then my USB port connection went crazy, the connect/disconnected sound played repeatedly and my mouse and keyboard stopped working and shutdown completely, the game was still running and doing perfectly fine. I did a hard shutdown, since my keyboard/mouse wasn't working, and unplugged everything and my pc. 

     

    I left it for a few minutes, plugged everything back in, with different ports and boot up my pc and game. This time the connection/disconnected breakout and complete shutdown of my mouse and keyboard happened before I could even join a match. I did the reboot and unplug again but this time tried some of my other triple A games and other shooters and they worked perfectly fine no issues. 

     

    I have read online that other players have been experiencing this since the beginning of the new update and haven't been able to play for almost a month. I have also read that its being cause by changes to the Javelin Anti-Cheat system, that is specifically effecting Ryzen products and users. Is there a fixes, as I have not seen any, or Am I cooked and just hope the next update fixes this 

     

    PC Specs:

    OS: windows 11

    CPU: AMD Ryzen 5 3600X 6-Core Processor 

    GPU: Nvidia GeForce RTX 2060 SUPER

    RAM: 16.0 GB 

     

    I have a death adder and a razor rgb keyboard, my last keyboard bit the dust after my fiancee tried cleaning it and my old mouse was crap and the left click was broken. So she bought me it from Walmart and it was on sale for like 80$ can as a package bundle 

     

     

  • +1 To this, looking for solutions please!

    For me this is everything I've noted:
    - Launching BF6 for the first time after PC is rebooted / turned on. (If this issue already occurred once, and I didn't restart the PC, it doesn't happen again)
    - Can occur on Launch, or after a few minutes of gameplay
    - Starts with either mouse, or keyboard disconnecting (I have a USB mic, so that also goes)
    - 20s / 30s I'm not able to do a thing, everything on the PC seems to run fine, except I have no input or last input is held down. (if I was walking left, I'll continue to walk left)
    - Unlike the original post, my PC does return to normal, but only once the game crashes. I can then launch the game and play as normal after.

    <Computer Specs and surround equipment>
    CPU : Ryzen 9 5900X
    GPU : NVIDIA GeForce RTX 4090
    Motherboard : Aorus X570 Pro Wifi
    RAM : 128G
    SSD : 1T (where the game is stored)
    OS : Windows 10 (64bit)

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